Experience Inc. Jobs

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Relationship Director develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry.

This position will support our Audio Visual Corporate Events group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 1-2 days per week. The ideal candidate will be based out of any of the following locations:

• Alexandria, VA

• Washington, D.C.

Essential Duties & Responsibilities

• Actively engage in sales activities with both internal and external clients, focusing on maintaining and expanding client and enterprise relationships.

• Monitor, grow, and upsell existing and new business opportunities.

• Coordinate proposal requests and deliver stand-up presentations where necessary, following up to ensure successful sales closure.

• Support all pre-sale activities leading to production and fulfillment, including necessary proposal preparation.

• Gather crucial information for estimating purposes to ensure accurate and competitive budgeting.

• Manage budget updates to accommodate scope changes and additional billing, ensuring profitability.

• Conduct site inspections as required and attend events to ensure maximum customer satisfaction.

• Assist in updating Salesforce and other Freeman platforms throughout the sales process.

• Attend meetings with account teams to gather essential information for estimating and pre-production activities.

• Assessment of scope and scale, identifying preliminary roles needed for the event team.

• Review orders with project managers and branch personnel to ensure accuracy and quality control.

• Monitor all departments to ensure deliverables are completed and meet deadlines.

• Maintain open communication between sales and operations teams at AV branches.

• Participate in post-event close-out activities, including final billing and invoicing.

• Sells products/services above and beyond existing contract

• Re-signs existing business

• Address customer complaints promptly and handle the payment collection process efficiently to meet customer needs.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

• 8+ years experience managing and coordinating projects, on-site event experience

• Excellent customer service skills

• Software/Systems experience in Salesforce, Workfront a plus

• Working knowledge of Microsoft Office Suite and Internet applications

• Strong drive for personal growth and commitment to succeed

• Demonstrated proficiency in accuracy and ability to prioritize

• Ability to effectively present information and respond to questions from clients, customers and the general public.

• Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.

• Excellent verbal communication skills required

Travel Requirements

Travel 25% to 50%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.