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Samsung Electronics America E-Commerce Operation Specialist in Warszawa, Poland

Position Summary

Role and Responsibilities

Scope of responsibilities:

  • Coordinating the delivery of products to end customers,

  • Checking specific stages of shipments. Responding to potential deviations,

  • Helpdesk for customer service/social platform reports,

  • Coordination of complaint processing together with other units such as warehouses, carriers and the sales platform team,

  • Processing orders in case of potential system errors in cooperation with the sales platform support team,

  • Support for the returns process (contact with carriers/warehouses/internal units, payments),

  • Operational support for sales, analytical and reporting processes.

Our expectations:

  • Developed analytical skills,

  • Attention to detail and focus on problem solving,

  • Very good knowledge of the MS Excel package,

  • Knowledge of SAP system would be additional asset,

  • Very good knowledge of English, which allows everyday communication,

  • Ability to work under time pressure,

  • Openness to new people and situations,

  • Eager to learn new systems and processes,

  • Highly developed communication skills,

  • Experience in e-commerce is welcome.

What we offer:

  • Employment contract and competitive salary depending on experience,

  • Attractive bonus system,

  • Opportunity to work in hybrid model (3 days from the office and 2 days from home),

  • Chance to grow in a dynamic organization with focus on constant change.

  • Wide range of benefits: lunch coupon, Multisport card, Medicover insurance, life insurance, access to Samsung employee purchase program,

  • Opportunities to work with the latest Samsung products and solutions.

Skills and Qualifications

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).