Job Information
ReSound OTC/AR Team Leader in Warsaw, United States
The purpose of the position is to support the establishment of a Service Delivery Centre (SDC) organisation, support the transition and already transitioned existing OTC Order to Cash (Accounts Receivable) activities as well as serve as the bridge between the senior leadership and operational finance team.
The OTC/AR Team Lead is responsible for overseeing and coordinating the day-to-day OTC/AR operations, ensuring compliance with accounting and financial standards, and facilitating efficient billing, cash application, collection, customer account management, some pricing and period-end activities. This role requires an experienced finance professional with a deep understanding of OTC/AR processes, a background in GBS or shared services environments, and strong interpersonal skills to effectively manage and mentor the OTC/AR Senior Accountants and Accountants, reporting directly to AR Manager. The primary objective of the role is to:
Operational
Collaborating with the AR Manager to align local OTC/AR practices with standardized SDC processes and policies.
Providing hands-on leadership and guidance to the OTC/AR Senior Accountants and Accountants, fostering a culture of excellence and continuous improvement.
Ensuring efficient billing, cash application, collection, customer account management, pricing and period-end closing activities.
Leadership & Development
Manage the team resources against skills, workload and availability aligned with AR Manager
Monitor team performance through KPI monitoring and identify opportunities for efficiency improvements.
Accountable for meeting and prioritizing own targets and those of reporting members within agreed standards and procedures.
Act as a member of the AR Finance team
Other Responsibilities
Identify opportunities to improve on the overall efficiency.
Ensure error-resolution is performed to high standards, within agreed timeframes, and with the end-user satisfaction in mind
Ensure timely identification and reporting of operational risks
Support the AR Manager in ensuring that all new knowledge / improvements are properly documented and added to the relevant SOPs and / or the knowledge management database
Ensure a ‘partnership approach’ to develop strong relationships with other working groups
#LI-GNGroup
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .