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In 2002, Citi established its regional Commercial Cards business to cater to the ever growing needs of its clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 500 corporate clients, 45 markets with significant further expansion underway.

Responsibilities:

• Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;

• Influence the client to ensure that their programme operates optimally for both them and Citi;

• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;

• Taking ownership of issues and coordinating fast resolution;

• Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;

• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

Requirements:

• Fluent English and fluency in one or more European languages is an advantage: German, French.

• A minimum of 2 years of experience in business to business customer service, account management or sales

• Excellent Presentation & Communication Skills

• Highly articulate, with influential verbal skills and precise written skills

• Proven business maturity which result in gaining/maintaining credibility and respect with senior contacts at the client

• Strong MS Office and system skills

What we Offer:

• ·Competitive salary connected with annual salary review and discretionary annual performance bonus

• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

• Hybrid model of work – from modern offices and from home, flexible working hours

• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

• Unlimited development opportunities within Citi global network.

• Exposure to a wide range of internal stakeholders as well as to senior management

#LI-EŁ1

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.