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Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

• Provide people management and development responsibilities and ensure team service level standards are met

• Liaise with Compliance department and senior management within business units supported

• Oversee and design enhancements of improvement for the QA & Control process to deliver best client experience possible

• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

• Perform execution of quality initiative within the team ensuring a high level of quality before cases are finalized

• Acts as SPOC to senior stakeholders and /or other team members involved the KYC process.

Qualifications:

• 5-8 years of experience in people management

• Experience in quality assurance or quality risk management

• Project management experience and oriented in improvement and efficiency process

• Ability to work under time pressure and without supervision

• Excellent interpersonal, communication and stakeholder management skills

• Fluent English

• Strong analytical and problem - solving skills

• Empathy and ability to positively influence team morale

We offer:

• Competitive salary; annual salary review; annual performance bonus

• Opportunity for a long and diverse career path in a Global Company

• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications

• A great environment for learning new technology and tools, online and instructor led training opportunities

• Hybrid model of work – from modern offices and from home (3 days in the office; 2 days from home per we)

• Social benefits (e.g. Multisport card, private healthcare care, Benefit System, life insurance)

• Working in a friendly, dynamic and multinational environment

• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement idea#LI-NS3

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.