Experience Inc. Jobs

Description

THIS POSITION IS A 12 MONTH FIXED-TERM CONTRACT.

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal.

The IT Support Engineer will be responsible for providing professional, effective and knowledgeable IT support to all internal employees in Amazon. They will work closely with other partner teams and contractors to troubleshoot issues with IT systems. They will have an understanding of the broad variety of IT standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians to implement solutions that maintain productivity.

The successful IT Support Engineer will be customer focused and take ownership for the IT experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities

This role is a technical on-premise position supporting internal employees in Amazon offices. This position requires hands-on experience across various support and infrastructure technologies. This includes PC hardware, IT infrastructure (Wired and Wireless), software applications and operating system support experience.

Basic Qualifications

• Two or more years’ experience supporting operating systems (Windows, Macintosh or Linux)

• Experience providing IT support in a medium to large sized company

• Excellent customer facing skills

• Experience with hardware and software troubleshooting (Client/Sever, Network equipment)

• Ability to understand and execute change management activities in high availability environment

• Ability to provide on-call support for high severity incidents

• Ability to cooperate and coordinate with vendors and partner teams to deliver projects

• A demonstrated willingness to learn and apply new technology

• English language skills (B2)

• Polish language skills (B2)

Preferred Qualifications

• Holds an understanding of core network technologies (DHCP, DNS, VLAN, TCP/IP, OSI Model)

• Experience in Active Directory, Windows Server and Backup solutions

• Ability to write simple scripts in an administrative language

• Video conferencing setup and troubleshooting

• Ability to identify and proactively resolve or escalate issues

• Strong analytical skills with demonstrated problem solving ability

• Proven ability to operate in high pressure situations handling multiple competing priorities

• Willing to work in a fast paced global environment where travel might be required

• Ability to develop clear, concise documentation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.