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Citigroup Continuous Improvement Analyst in Warsaw, Poland

Production Operations Team provides the single point from which we continually monitor infrastructure and application services, lead major incident response, and execute routine operational tasks. In addition we are also responsible for consistent service delivery through best practice ITIL process delivery in the areas of Incident, Problem, Change, Deployment and Configuration Management. We are seeking a highly motivated and dynamic person as a member of our Service Optimization (SO) function within Service Optimization and Governance Team.

In this role, you will identify, drive and implement continual service improvement work across our teams , including but not limited to:

  • Oversight of the Optimization initiatives (which are aimed at elimination of redundant jobs and automation of work with manual touches) owned by Platform Teams within Production Operations.

  • Partnering with Optimization Lead and Platform Teams to continually improve, streamline and upskill SO support.

  • Performing Service Improvement efforts for existing Procedures, leveraging principles of Lean review and optimization.

  • Preparing communication and marketing content for Optimization.

Development Value:

  • Exposure to various teams and businesses that would gain better knowledge across applications and infrastructure.

  • Unique opportunity to drive improvements within Production Operations.

  • Ability to improve leadership skills and build a professional network across the organization.


  • Knowledge of Lean methodology

  • Experience in performing Lean reviews

  • Common sense. Ability to review process documentation from outsider perspective and spot optimization opportunities

  • Passion for communication and communication tools e.g. Collaborate

  • Experience with stakeholder engagement

  • Strong interpersonal skills and managing senior partners

  • Very good organization skills

  • Good networking skills

  • Excellent written and spoken English

  • Independent and a self-starter, comfortable in a fast-paced environment

  • Knowledge of report automation tools and technologies (Python, PowerBi, PowerQuery, SQL) is a plus

  • Understanding of Production Operations is a plus

  • Bachelor’s degree

We offer:

  • A challenging and exciting job with live experience and interaction with renowned, global financial institutions

  • Full-time contract alongside attractive conditions of employment

  • An opportunity to grow and develop within the Firm

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • A friendly and diversified working environment – we’re a part of multiple, global and local initiatives, such as: Citi Diversity, Citi Women, Citi Parents and Fusion Kitchen

  • A few other benefits (Medicover, Multisport, private pension plan)

Job Family Group:


Job Family:


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.