Job Information
IQVIA Associate IT Site Support Engineer in Warsaw, Poland
JOB OVERVIEW
Provides operational support for the organization's end user IT equipment such as computers, smartphones, printers (network, personal)
Configures, installs, maintains and upgrades computer systems hardware and software
RESPONSIBILITIES
Provide on-site IT support to end users by troubleshooting technical issues with PC hardware and software including computer hardware, peripherals, smartphones, computer operating systems, and office applications
Install and configure computer operating systems
Modify and upgrade computer hardware
Configure and update smartphones
Work with external vendors regarding repair of hardware
Provide training to end-users when indicated
Proper documentation in ticketing system
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
Perform other duties as required
May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of Windows and mobile operating systems, Windows 11, Android or iOS
Possess good verbal and written communication skills in Polish and English
Ability to establish and maintain effective working relationships with coworkers, managers
Strong analytical and troubleshooting skills
Willingness to improve in personal knowledge as it applies to supporting the company’s objectives
ITIL awareness or certification would be a plus
Exposure to MacBooks and ServiceNow would be a plus
Experience in technical support to end users would be a plus
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
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