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We are excited to announce an opening for an Apps Support Sr Analyst empathetic with the challenges of providing advanced technical and functional support for business applications. If you are passionate about solving complex problems, collaborating with dynamic teams, and making tangible positive impact to business critical applications, you’ll be at the forefront of ensuring seamless application performance, system optimization and shaping the future of the systems you support.

Responsibilities:

• First and foremost, this is a hands-on technical role. You will be the go-to expert for troubleshooting and resolving application issues in a complex and diverse environment, ensuring seamless performance and minimal disruption to application service.

• Collaborate with diverse teams, from software engineering to system admins, to implement innovative security solutions and deliver impactful system enhancements in to production.

• Drive continuous improvement by identifying root causes, optimizing processes, and spearheading proactive measures for system reliability.

• Be a trusted advisor to new or more junior support analysts.

Qualifications:

• 5 years’ experience in an Application Support role, troubleshooting and performance optimization.

• Hands-on experience with incident and problem management, leveraging analytical skills to identify underlying root causes and deliver effective, sustainable solutions.

• Strong communication skills, capable of translating technical issues into user-friendly insights and fostering trust with stakeholders.

• A collaborative and organized mindset with the flexibility to adapt to fast-moving requirements and re-prioritization.

• Familiarity with some programming languages and willingness to learn.

• We value a combination of formal education, hands-on experience and demonstrated ability to adapt to new technologies.

• You will likely have a university degree or equivalent qualification in Computer Science, Information Technology or a related field. Relevant work experience will be considered as an alternative.

• Certifications in relevant technologies such as ITIL, public cloud providers etc. would be considered beneficial.

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-MK2

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.