Experience Inc. Jobs

DUNKIN' (Warsaw, NY) - RESTAURANT GENERAL MANAGER

Warsaw, NY (http://maps.google.com/maps?q=2489+New+York+19+Warsaw+NY+USA+14569)

Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members

• Lead team meetings

• Deliver training to restaurant team members

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals, and results to restaurant team members

• Execute new product rollouts including training, marketing and sampling

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by Indus policy

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Completion of supplier and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met as determined by operations above-unit leadership

• Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies

• Handle cash deposits and go to the bank daily during bank hours

• Engages with Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Requirements

Education/Experience:

• Basic computer skills

• Basic math and financial management

• Previous leadership experience in retail, restaurant, or hospitality

Key Competencies

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• Ontime, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Lifting packages (if applicable)

• Wearing a headset (When applicable)

Salary Description

$18-$26