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Rocket Software, Inc. Associate Operations Analyst in Waltham, Massachusetts

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The CSE Operations Analyst Associate is responsible for the accurate capture and processing of data related to Rocket CSE customer delivery projects. This includes maintaining customer delivery projects throughout the full lifecycle from creation through closure. Provides essential daily maintenance of the systems which support the CSE project delivery business, responding to internal business requests for maintenance of project data, user setup and training, proper user permissions, project billing rules, project closure and supporting monthly revenue processing. Follows standard operational procedures using systems and business applications as designed. Develops subject matter expertise required to investigate and address issues and discrepancies, assists the business user community with reporting and general requests for information. Assists with maintaining system and data integrity. Makes recommendations for continual improvement and automations in operations processes.

Essential Duties and Responsibilities :

  • Ensures CSE Operations processes are followed correctly to maintain operational data integrity, which is essential to enable recognition of Rocket services revenue and provide customers with accurate invoices.

  • Develops credibility as SME on Rocket CSE Operations processes, data, and systems.

  • Develops conceptual and technical knowledge of Rocket business processes which integrate with CSE Operations processes.

  • Demonstrates capability growth as a result of provided training.

  • Assists with onboarding of new entities and acquired companies as relates to CSE Operations.

  • Liaises with Finance, Sales Operations, all CSE functions, IT and others throughout Rocket as directed.

  • Ensures that constituent needs have been met and CSE Operational tasks are completed correctly and on a timely basis.

  • Provide input to CSE Operations team for process improvement and automation opportunities.

  • Assists with testing of new or changed CSE Operations software features and process changes to ensure integrity of systems is maintained or improved.

  • Meet operational timelines and deadlines, alerting CSE Operations leadership of any concerns in order to avoid disruption of service or missed commitments.

  • Work as an effective team member in daily, monthly, and exception operations.

Required Qualifications :

  • 2+ years in related position

  • Proven critical thinking, analytical, and troubleshooting skills

  • Excellent interpersonal, relationship management, and written and verbal communication skills

  • Excellent time management skills

  • Exceptional attention to detail

  • Thrives on continual improvement and implementation of process changes

  • Experience with prioritizing continual requests from multiple streams and keeping to established schedules

Preferred Qualifications:

  • Experience with Salesforce, OpenAir, and Oracle

  • Experience with reporting tools and working with data

  • Experience creating and maintaining written procedures

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

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