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Customer Service Representative - Columbia Basin Richland, WA, USA * Wallula, WA, USA Req #21230 Monday, December 9, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People * Customers * Trust At PCA Columbia Region, you'll find some of the best people in the industry operating in a "golden rule" culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. This position is for PCA's Columbia Region, Richland and Wallula box plants and offers remote work once the successful candidate is proficient and effective in the role. Our Richland facility, which was built in 2019, is state of the art, leads the company in numerous efficiencies and operates in the Golden Rule mentality. Our Wallula facility also operates in Golden Rule culture; however, it was built in 1958. It is a well-established facility; provides for long-term stability and grown and has been PCA's plant of the year. The salary range for this position is $44,800 - $56,000 and is overtime eligible. PCA offers competitive wages and benefits package, included but not limited to: Overtime eligible position: OT after 40 hours worked 401k Gainshare program Paid vacation, sick time and holidays Medical, dental, vision Life and accidental death and dismemberment insurance Short and long-term disability Education aid Stipends for both safety shoes and glasses Stipend for fitness memberships EXPLANATION: Employees (and their dependents) are eligible for medical, dental, vision, basic life and disability insurance coverage, subject to applicable waiting periods. Employees are: Automatically enrolled in PCA's 401k retirement plan at the time of hire. Three weeks of vacation Eligible for 11 holidays after completing 30 days worked. Eligible for Washington State Paid Sick Leave Eligible for up to $35 per month for monthly fitness memberships. Annual gainshare up to 10 percent of 11-month earnings If you want to be part of an exceptional team with competitive pay and benefits package, please apply at www.careers.packagingcorp.com The Customer Service Representative is responsible for providing superior service to our customers acting as a liaison among sales representatives, customers and plant production personnel. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations and delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative will be actively involved in the safety program, total quality process, and continuous improvement of customer confidence. PRINCIPLE ACCOUNTABILITIES: Receive, process, track, and expedite delivery of orders to ensure customer satisfaction. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing. Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales is informed of pertinent activity regarding