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Summary The Headquarters/Goddard Space Flight Center Office of the Chief Information Officer (OCIO) Regional Information Technology Services and Solutions (RITSS) Division is responsible for providing a full range of IT and telecommunications services to support Goddard's geographical diverse locations. RITSS understands the needs of Goddard's sites and assists them with developing current and future IT solutions that align and integrate with the overall Agency IT architecture and strategic direction. Responsibilities Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Oversee range of IT and telecommunications services supporting Wallops Flight Facility, Independent Verifications and Validation Facility, Goddard Institute for Space Studies, White Sands Complex, and other Goddard launch and operational sites. Manage IT projects, develop and implement project management procedures. Integrates configuration management, IT security, IT architecture, infrastructure design, and systems integration aspects into IT project plans. Develop current and future IT policies and solutions that align and integrate programs, project, and organization's IT systems with the overall Center and Agency IT architecture. Plan and develop long-range objectives and milestones for IT projects that involve substantive, mission- oriented programs, such as projects implementing enterprise-level applications and/or changes to IT infrastructure. Serve as expert and advises on the application of new information technology, network, and security architecture implementations in the areas of computing, voice, data, and video solutions. Review proposed new systems, networks, and software designs. Resolve integration issue related to the implementation of new systems within the existing infrastructure. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level: Supporting IT projects, IT systems integration, IT Federal security standards implementation efforts (e.g. HTTPS compliance, IPV6, or Continuous Diagnostics and Mitigation [CDM]), or IT configuration management; Supporting programs or projects involving multiple operating systems associated with networks and IT security; Assisting with the use of launch range equipment/instrumentation systems or supporting launch range engineers and IT systems. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Supporting IT projects and IT systems integration; Assisting with the implementation of IT Federal security standards such as HTTPS compliance, IPV6, and Continuous Diagnostics and Mitigation (CDM) and supporting IT configuration management; Utilizing multiple operating systems associated with networks and IT security for specialized data and video communications; Utilizing launch range equipment/instrumentation systems and supporting launch range engineers and IT systems. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. This appointment may be extended beyond the initial appointment date, for a period not to exceed a total of six years. Current Federal civilian employees may apply for this position. If selected, a break in service of at least 4 calendar days may be required prior to appointment to this position. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. This is a bargaining unit position. If additional selections are made, those positions may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.