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Reeds Outdoor Outfitters Help Desk in Walker, Minnesota

We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. This full-time position may include manipulating data and data entry work. Help Desk Duties and Responsibilities Monitor and respond quickly and effectively to requests received through the IT helpdesk Respond to employee queries by phone and email Create step-by-step training material with screenshots for employees Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware Document internal procedures Maintain daily performance of computer systems Ask educated questions and listen to employees to determine root cause of issues Work through the problem-solving process with employees, empowering them to do the same in the future Run diagnostics to resolve problems Clean up computers Train incoming staff Report significant and recurring issues to the team manager Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to employees to ease in troubleshooting