Experience Inc. Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The mission of Beth Israel Lahey Health Performance Network (BILHPN) is to support and improve access, quality and efficiency of patient-centered health care with a foundation of diversity, inclusion, compassion and respect. BILHPN collaborates with employed and independent providers, hospital leaders, administrators and care teams across our network to achieve these goals. The network includes 4000+ physicians and 10+ hospitals which care for over 1 million patients per year. The Program Coordinator Quality, Clinical Documentation Improvement (CDI) and care retention will report to the Program Leader, Quality,CDI and care retention, BILHPN and be responsible for supporting all facets of design, development, implementation, evaluation and continuous improvement of quality and CDI programs. This work may include development and presentation of materials, monitoring performance data, standardizing and aligning efforts across performance teams, as well as other responsibilities. This role will collaborate closely with the BILHPN Performance Management team and be a content expert and resource to support program implementation and success.

Job Description:

Essential Duties & Responsibilities including but not limited to:

• Support oversight of performance related to specified population health programs.

• Contribute to strategy discussions related to current and future specified programmatic needs to support BILHPN goals.

• Maintain subject matter expertise in relevant program domains as well as understanding of national trends/approaches/literature in the related space.

• Support continuous monitoring of program results and changes as needed to achieve goals.

• Support program development and implementation addressing the following domains: Patient activation, Closing gaps in care, performance monitoring, training and education, strategy, collaboration with key stakeholders.

• Collaborate with BILHPN clinical leaders in program development.

• Maintain strong relationships with key BILH/BILHPN stakeholders and understand concerns/challenges when developing and implementing programs. Influence stakeholders and leaders to embrace programs and help deliver outcomes.

• Work closely with BILHPN Operations/Performance Management to facilitate program implementation.

• Ensure relevant BILHPN local care unit (LCU) support teams are connected across specific roles and have appropriate data and tools to execute the specific program/initiative.

• Leverage data to understand performance, opportunities and support program goals.

• Collaborate with data analytics team to support development of optimal reporting, scorecards and visuals.

• Collaborate with Epic Team to understand and develop point of care tools that may enhance LCU support teams’ and/or practice care teams’ ability to be successful in relevant BILHPN programs.

• Develop and support a culture of collaboration, teamwork, accountability and continuous improvement.

• Have up to date awareness and understanding of latest technology/vendors available to support program performance.

• Have up to date understanding and knowledge of specific BILHPN contractual goals with both public and private payers as relates to specified programs.

Organizational Requirements:

• Maintain strict adherence to all BILH and BILHPN Policies.

• Maintain courteous and effective interactions with colleagues and providers and stake holders.

• Demonstrate an understanding of the job description, performance expectations, and competency assessment.

• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.

• Participate in departmental and/or interdepartmental quality improvement activities.

• Participate in and successfully completes Mandatory Education.

• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: Bachelor’s degree required.

Licensure, Certification & Registration:

Experience:

• Experience in the pop health/value based care environment preferred.

• Experience with use of clinical and claims data to support pop health programs preferred.

• Program management experience preferred.

Skills, Knowledge & Abilities:

• Strong organizational and time management skills.

• Collaborative and team player.

• Knowledge and understanding of value based care, risk contracts preferred.

• Understanding of process improvement tools and techniques.

• Facility with Microsoft Word, Excel, Power Point.

• Experience with Epic, Epic Healthy Planet and Arcadia preferred.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled