Job Information
Lochridge-Priest Inc Collections Specialist in Waco, Texas
Position Summary
Lochridge-Priest is locally owned and operated and is the largest provider of residential and commercial heating and air-conditioning services and commercial plumbing services in Central Texas. Our company has been a trusted partner within our communities for 60 years. With offices in Waco, Temple, Corsicana, and Fort Worth and over 400 dedicated employees we’re dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers.
Lochridge- Priest Inc is searching for a reliable and qualified debt collector. Also known as collection specialists, debt collectors are responsible for identifying and tracking outstanding customer debt. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.
Company Benefits
Medical, Dental Vision, and Life Insurance
Paid Time Off
401K with Company Match
Continuous Training and Career Development
Essential Duties and Responsibilities
Identify, track, manage, and investigate delinquent customer accounts.
Work closely with customers to negotiate payment arrangements.
Cultivate working relationships with customers, guiding them through the repayment process.
Follow up with customers to ensure payments are made in a timely manner.
Use databases to monitor and update outstanding accounts.
Keep records of all customer communications.
Handle customer questions, complaints, and inquiries.
Create and implement debt collection courses of action.
Investigate discrepancies to resolve outstanding customer accounts.
Skills
Outstanding interpersonal skills.
Strong organizational skills.
Clear, persuasive verbal and written communication.
Excellent negotiation skills.
Problem-solving mindset.
Professional phone etiquette.
Additional Qualifications
Debt Collection experience of a min of 2 yrs.
Knowledge of debt collection legal requirements.
Strong time-management skills.
Experience working in a deadline-driven environment.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.