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Conduent IT Operations Associate II in Visakhapatnam, India

Job Track Description:

Responsibilities:

  • Monitors applications and processes and assists with remediation steps.

  • Follows documented process for daily activities.

  • Assists with incident management and support requests.

  • Performs actions based on business/operational needs and prepares system reports.

  • Participate in performance monitoring and optimization.

  • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.

  • Remain flexible to changes in priorities with the ability to multi-task.

  • Involves working in 24/7 rotational shift (should be willing to work in night shift)

Technical skillset:

  • Experience in at least 1 industry-standard ticketing tool

  • Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience

  • Experience in Incident Management and Problem Management

  • Knowledge on Windows 2008, 2012R2 and 2016 Servers.

  • High energy, ability to multi-task, prioritize conflicting demands.

  • Excellent communication (verbal and written) skills.

  • Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project)

  • Have a good Understand infrastructure technologies like (Windows Servers, Middleware, Linux, Networking, etc.)

Qualifications :

  • A University or college degree in a relevant discipline.

  • 1+ years’ experience in Application Support

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