Conduent IT Operations Associate II in Visakhapatnam, India

Job Information

Job Track Description:

Responsibilities:

Monitors applications and processes and assists with remediation steps.
Follows documented process for daily activities.
Assists with incident management and support requests.
Performs actions based on business/operational needs and prepares system reports.
Participate in performance monitoring and optimization.
Communicate effectively with team members and customers through strong verbal, written and interpersonal skills.
Remain flexible to changes in priorities with the ability to multi-task.
Involves working in 24/7 rotational shift (should be willing to work in night shift)

Technical skillset:

Experience in at least 1 industry-standard ticketing tool
Minimum of 1– 2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
Experience in Incident Management and Problem Management
Knowledge on Windows 2008, 2012R2 and 2016 Servers.
High energy, ability to multi-task, prioritize conflicting demands.
Excellent communication (verbal and written) skills.
Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project)
Have a good Understand infrastructure technologies like (Windows Servers, Middleware, Linux, Networking, etc.)

Qualifications :

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