Experience Inc. Jobs

QUALITY ASSURANCE ANALYST - BVI

Job Summary:

The Quality Assurance Analyst in the BVI performs and completes a timely review of all and/or selected files related to mortgage and installment credit files processed to ensure compliance with credit policies, procedures, guidance statements and regulatory requirements; detects and reports fraud; prepares exception reports with recommendation; follows up to remediation.

Essential Responsibilities:

• Using the Post Closing Mortgage Quality Assurance Review Checklist, perform post-closing review /re-verification of all consumer, commercial and mortgage files in accordance with established procedures, to ensure compliance with bank policies, procedures, investors, agencies and regulatory requirements. The principal objective is to detect errors, omissions, violations and fraud thereby mitigating losses.

• Prepare and dispatch confirmation/re-verification letters regarding the following information:

  • Employment and Income

  • Source of Funds/Assets

  • Application/Demographic Data

  • Financial Statements

  • Tax Returns

  • Gift Letter

• Perform other file reviews using designated checklists and in accordance with established procedures:

  • Adverse Action

  • Early Default

  • Construction to Permanent

  • Loss Mitigation

  • Collection and Foreclosure

  • Bankruptcies

• Order a prescribed sample of Review Appraisals from a board approved appraiser. Perform Desk Review Appraisal on a prescribed sample of cases

• Prepare preliminary exception reports relative to each category of reviews along with individual status report for file.Discuss the various reports with the relevant production areas to clarify findings and obtain status of resolution, prior to the publishing of the final reports

• Perform completed review of a selected sample of files related to Installment Credit and/or Mortgage closed in accordance with established procedures, policies and regulatory requirement

• Prepare Post Conversion review of all Mortgage files for loans which have been converted from construction to permanent financing to assure full compliance with bank policies and local regulations

• Collaborate with installment lending personnel to assure the timely registration of all liens on motor vehicles financed by the bank and the acquisition of the relative certificates of title in a timely manner

• Receive responses from the lines of business and prepare final report

• Maintain a tracking of all unresolved finding

• Establish and maintain re-verification files in safe custody at all times. Manage the movement of all other credit files and documents to assure safety and accountability at all times. Maintain a tracking and follow-up system for all unanswered requests for re-verification and other correspondence

• Perform File Scan Request/Requests for retrieval of loan documents

• Action Credit Check request received from local banks

• Act as the Vault Custodian for file room containing all credit/collateral files, ensuring the required registers are updated to document files removed and returned

• Perform the review of paid consumer, mortgage and commercial loans. Prepare the required documents to notify client of paid loans.

• Perform update of the ALS system in MSP for auto insurance renewals and arrange filing of the insurance certificates

• Perform review of the expired insurance report for auto loans and arrange to follow with clients for updated insurance certificate

• Receive and arrange filing of mortgage insurance renewal certificates

• Manage the retention of credit and collateral file in accordance with the bank’s retention policy.

• Maintain a record and stay abreast with all related regulatory and bank policy and procedural changes and amendments

• Participate in and successfully pass, at regular intervals, the mandatory training in accordance with BVI Anti-Money Laundering rules, laws, and regulations and such other applicable rules and regulations having regard to the level and nature of risk posed by the bank’s banking business in the Territory

• Performs such other duties as are assigned by the Supervisor from time to time.

  Other Responsibilities:

  Assists management in special projects and special requests, as required.

  Independence of Judgment:

  Exercises low degree of discretion and judgment related to the continuous analysis of specialized and complex subjects.

  Supervisory Responsibilities:

  This position has no direct supervisory responsibilities.

  Impact of Errors:

  The impact of errors of this position could affect essential activities of administrative, operational or business nature that have a considerable economic impact on the stability and continuity of the corporation’s vital operations.

  Competencies:

  The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

• Customer Service: Manages difficult or emotional customer (internal & external) situations; responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance

• Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality

• Team Work: Balances team and individual responsibilities and contributes to building a positive team spirit

• Ethics: Treats people with respect; keep commitments; inspires the trust of others; work with integrity and ethically; and upholds organizational values

• Computer literate: (Word, Excel, Outlook)

• Strong verbal and written communication skills in both English.

• Strong analytic skills

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. May be required to lift and move boxes or packages not exceeding 10 pounds in weight.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. Able to work extended hours when necessary.

Associate Degree from an accredited institution or 3-5 years experience in related field of business; thorough knowledge of compliance requirements; knowledge of regulatory/policy/procedure and practices of consumer lending; good communication skills (verbal and written); organizational skills; strong PC Skills; attention to detail; ability to maintain strict confidentiality.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

First Bank Virgin Islands is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.