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Carlson Waginlit Travel Web & Digital Meeting Specialist in United States

Purpose of the role:

Support end-to-end CWT’s web and other digital servicing offering, development life cycle, provide unparallel consultative customer service and customer experience to meeting owners, clients, and attendees.

Main responsibilities:

  • Create, develop and maintain attendee registration website using a CMS platform.
  • Provide support and development to other digital service offerings such as, but not limited to, Mobile App, Onsite Technology and Virtual Solutions.
  • Support clients through utilization of the event technology tool as described by the client agreement.
  • Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed.
  • Build and maintain strong client knowledge by attending weekly conference calls to further define/re-define process and procedure.
  • Monitor all active websites to proactively escalate potential client or supplier issues to manager/program manager for resolution. Involve client where appropriate.
  • Perform other duties as assigned.

#LI-REMOTE #LI-PS

Education & experience

Education

  • University degree or equivalent experience and has a major in Information Technology or Web Development

Experience

  • 2 years of web development and digital meeting experience that includes basic HTML/CSS/Javascript coding
  • Experience in web development using CMS, preferred
  • Experience in using Web registration platform such as Cvent, Hopin, etc, preferred but not required

Knowledge & skills

  • Intermediate to advance knowledge on web coding (HTML, HTML5, CSS) required
  • Intermediate to advance knowledge on web programming tools/applications such as Adobe Dreamweaver, preferred
  • Knowledge on web building using WYSIWYG application
  • Graphics skills using the Photoshop, Illustrator or similar design software application.
  • Communication skills (concise, clear, effective and professional)
  • Detail-orientation, organization, prioritization and teamwork-oriented.
  • Ability to understand and enforce company SOP (Standard Operation Process).

Languages

  • English fluent both oral and written
  • Spanish (desired, but not mandatory)

/Expectation to work from 4pm till 12am (US Central Time Zone)/*

Job: *Web & Digital Meeting Services

Organization: *Customer_Meetings & Events

Title: Web & Digital Meeting Specialist

Location: **

Requisition ID: 230000OD

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