Job Information
A.O. Smith Water Treatment Technical Service Rep- Water Systems in United States
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Date: Sep 12, 2024
Location: Appleton, WI, US, 54914
Company: A. O. Smith Corporation
Company / Location Information
Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3.9 billion company with 150 years of history and employ more than 13,000 employees. We are one of the world’s largest manufacturers of residential and commercial water heating and water treatment equipment worldwide.
At Water-Right, Inc., (A subsidiary of A. O. Smith) we are a water quality solutions provider with a complete line of products for a wide variety of applications. In addition to its advanced and innovative product solutions, Water-Right also has retail facilities -- Clean Water Centers located in Appleton and Oconomowoc, WI and a state-certified lab, Clean Water Testing, LLC, specializing in water analytical services.
Primary Function
Water Treatment Technical Support Representative is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well driller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. Customer Service Technical Rep II also works to assist callers to repair existing equipment or replace equipment when needed.
Role Specific Responsibilities
Often serves as the main contact to our company for water treatment questions and equipment information
Receives calls about treatment equipment and techniques.
Providing water analysis interpretation and product recommendation
Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts.
Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures.
Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers.
Perform audits and modifications when needed on bill of materials for equipment builds.
Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right.
Work internally on product improvement and advancement of new and existing products.
Test and vet out issues that are identified either internally or through feedback of dealers and distributors
Provide technical data to internal Marketing Department for literature, and spec sheets on equipment.
Provide specifications of equipment to caller inquiries.
Check availability of parts for dealers and distributors to assist in order entry.
Other responsibilities may be assigned as necessary.
Qualifications
Assosicate Degree in related field
3+ years of related work experience or training
Experience in installation, sizing, repair, troubleshooting.
Water chemistry knowledge or background
Pump and well knowledge
Ability/aptitude for all skills listed in the primary function above
Excellent communication skills; verbal and written
Good financial and business acumen
Good typing/keyboarding skills
Computer literacy and navigation skills: Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more
Education
Associate Degree in Related Field
Years of Experience
Minimum of 3 years of related work experience or training
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
Nearest Major Market: Appleton Nearest Secondary Market: Oshkosh