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Combined Insurance Vice President, Project Management Officer, NA Intelligent Automation in United States

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Our NA business is undergoing a major transformation under Intelligent Process Automation, which aims to drive enhancements to our overall customer and agent experience through automation while at the same time improving our operating margin. The VP, Project Manager Officer NA Intelligent Process Automation reports to the Head of the IPA program and plays a critical role in the transformation, guiding and tracking the overall execution of a multifaced, complex agile program with multiple interdependencies. The VP PMO, will ensure a single source of truth about the status of execution, will reinforce the transformation culture across the teams and support the delivery of all projects on time and within budget to meet the strategic IPA business objectives.

RESPONSIBILITIES

  • Utilize knowledge of, and expertise in, the use of project management methodologies and tools to develop the program strategy, supporting business cases, and various high-level project plans, matching business requirements to deliverables
  • In partnership with Finance team, tracks progress and measures impact of the program at the initiative, business unit and overall business level
  • Establish Key Performance Indicators and draws insights to guide the project teams
  • Develop and maintain project documentation, including charters and scoping, measures of success, project plans, status reports, issue tracking, escalation, and resolution, and financial tracking/forecasting
  • Identify risks and mitigation strategies and communicate these to leaders as they arise
  • Work closely with Operations, IT, business leaders, vendors and other internal and external clients to ensure engagement and project progress
  • Prepare and facilitate team meetings and work sessions; track key project milestones and communicate adjustments to project managers and key business stakeholders
  • Communicate with business leadership, technology leadership, and vendor partners to share program strategy, direction, and changes
  • Prepare and present formal presentations for business and technology leadership
  • Manage vendor SLAs and milestones while maintaining positive relationships with vendor project managers

QUALIFICATIONS

  • 8 years overall project management experience managing multiple, large projects and influencing senior level management and key stakeholders

  • Strong attention to detail and ability to work independently

  • Experience managing multiple projects, across different applications

  • Understand agile methodology and framework

  • Experience working in a formalized PMO structure

  • Execution focus and an ability to influence change and drive results; track record of high achievement in a team-based, results-oriented culture

  • Understands metrics and financials with an ability to analyze and communicate to leadership
  • Excellent presentation and written and verbal communication skills with an ability to communicate to key business and technology stakeholders at all levels

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.

Job: *Operations & Customer Service

Title: *Vice President, Project Management Officer, NA Intelligent Automation *

Location: null

Requisition ID: 337647

Other Locations: USA-Pennsylvania-Philadelphia, USA-New York-New York, USA-Illinois-Chicago, USA-Connecticut-Hartford

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