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Robbins Gioia UC/CC Solutions Engineer in United States

Job Description PM Telco, an RG subsidiary, is looking to hire a remote UC/CC Solutions Engineer to support our Avaya customer. This role will be critical in supporting our customer’s overarching mission of being a transformative force in digital communications software, services, and devices, designed for businesses of all sizes. A Day In the Life:* To help make our customer successful, the chosen candidate can expect to be involved with or responsible for: * Assisting the customer effort to reverse engineer and validate call flows of branch offices in multiple Avaya CMs as JCI migrates users over to Teams * Assist JCI with review of their vectors, VDNs, announcements, stations, CORs, and other resources to determine current menu’s and call flows, bridged appearances, etc., to be migrated over to Teams * Provide Avaya Aura system overviews to system administrators and technical personnel * Optimize system performance * Access system feature functionality * Consult on best practices for dial plans, SIP routing and endpoints, Product Licensing and Delivery Systems (PLDS), and backup procedures Required Skills The UC/CC Solutions Engineer is a non-exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills. Required Experience To be successful in this role, all candidates must meet the below qualifications to be considered. * Previous experience performing the job duties listed above * Prior Avaya experience to include working with any/all of the below: * Avaya Aura Communication Manager * Avaya Aura Session Manager * Avaya Aura System Manager Bring the WOW Factor:* In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job. * BA/BS Degree * Avaya certifications * Ability to obtain a security clearance for future work with the organization Physical Requirements & Disclaimer:* Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met. _EOE, including disability/vets_ *Tracking Code: 2021030 Job Location: Remote, United States Position Type: Part-Time