Job Information
A.O. Smith Service Technician in United States
Service Technician Apply now »
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
Date: Sep 3, 2024
Location: West Palm Beach, FL, US, 33407
Company: A. O. Smith Corporation
Company / Location Information
We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.
This position will be based out of our A.O. Smith Water Treatment location in West Palm Beach, FL. Atlantic Filter is the retail center that provides water treatment solutions in the west side of Florida for A.O. Smith.
Primary Function
The Technical Service/Salt Delivery position services water treatment equipment and delivers media to facilities and homeowners. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional. Technical Service Specialists work to assist callers in repair rather than replacing equipment. Product specific paid training is provided. The liability to provide top quality technical support is much greater due to the product’s capacity, the environment that it is in, and the type of questions asked.
Responsibilities
Complete Maintenance and repairs on residential and commercial water treatment equipment
Deliver salt to both residential and commercial customers
Maintain customer relationships and provide answers during the course of service calls and salt deliveries
Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System
Communicate with management, sales and customer service to resolve customer complaints
Travel in company vehicle in order to support and maintain service area
Maintain service vehicle inventory
Take in salt deliveries and unload into warehouse via forklift
Understanding of CRM scheduling and MAS sales order entry
Removal of rental equipment when needed
Basic shop duties such as cleaning and building maintenance
Provide assistance to other departments as needed
Perform any other activities as needed or as directed
Role Specific Responsibilities
Qualifications
Ability to repetitively lift 50 lbs
HVAC/Plumbing/Mechanical related experience preferred
General understanding with computers and programs, specifically Microsoft Office software
3 years customer service experience.
Education
High School Diploma or GED
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
Nearest Major Market: Palm Beach Nearest Secondary Market: Miami