Job Information
Molnlycke Health Care Service Desk Technician in United States
Service Desk Technician
Role: Service Desk Technician
Do you want your impact to be recognised?
If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose.
As the Service Desk Technician your varied areas of involvement will include:
Delivering 1st line technical support for hardware and software through the EMEA service desk
Creating knowledge base articles designed for proactive end user support
Taking ownership and, where required, distribute generated IT ticket requests
Ensuring IT equipment and access is available for all new commercial employees
Contributing towards ongoing continuous improvement and process development initiatives
Participating in wider global development projects where appropriate
Adhering to predefined service-level-agreements including case resolution time
What you’ll get
Salary in the region of £34,000
Up to 10% annual bonus
BUPA healthcare
Private pension up to 10% company contribution
25 days holiday plus bank holidays
Life assurance and Income protection
Employee Assistance Programme
Wellbeing resource hub
What you’ll need
Proven experience with remote and on-site technical support – Essential
Demonstrable service desk and IT support ticket system knwoledge – Essential
Continuous improvement and best practice mindset – Essential
Excellent customer service and communication skills – Essential
Fluent written and spoken English - Essential
Prior use of ServiceNow would be advantageous
Your work-life balance
Flexible hybrid working Milton Keynes. 3 days office & 2 days home
Travel to Oldham site once a month
Our approach to diversity and inclusion
At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity, and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging
Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role
Please contact Matthew Davitt if you have any questions about the role or wish to discuss opportunities at Mölnlycke further
About Mölnlycke
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers
Information at a Glance
Apply now
Req ID: 7646
Posting Start Date: 24/09/2024
Working Location: Hybrid
Category: IT
Function: Global Business Service Centre
Job Posting Location: UK Global Office Com & SF