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LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

ABOUT LIVERAMP

LiveRamp is the leading data connectivity platform. We are committed to connecting the world’s data safely and effectively, advancing innovation, and empowering people to do good. Our platform powers customer experiences centered around the needs and concerns of real people, keeping the Internet open for all. We enable individuals around the world to connect with the brands and products they love. LiveRampers thrive on solving challenging problems for the good of humanity—and we’re always looking for smart, kind, and creative people to help us get there.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively .

ABOUT THIS JOB

The mission of our Business Technology (BT) team is to empower LiveRamp’s workforce through technology solutions that make their work easier, faster and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our Support Engineers are the face of our IT operations, providing in-office support to our office-based teams as well as serving as application administrators for the platforms we use to deliver services. If you thrive on work that puts you right in the middle of helping people do their best work through technology, this is the role for you!

This role requires that you be onsite in our San Francisco office 5 days per week.

WHAT YOU'LL DO

• Executive Support : work directly with our C-Suite and their support teams to ensure that their requests are responded to with rapidity and professionalism

• Customer Support : provide in-person and remote support with empathy, understanding and care, leaving our customers feeling delighted by every interaction with you

• Endpoint Management :

• perform physical tasks, builds, conference room support and other duties for laptops, printers, servers, video conferencing, iPad and network hardware

• maintain an inventory of hardware and software assets

• Tier 1 - 4 Support: respond to support requests that are made through our ticketing system, troubleshooting and resolving issues across a wide variety of platforms, through clear, concise, jargon-free communication with the requestor

• Optimize & Innovate: continuously look for opportunities to improve processes, automate work and improve our employees’ experiences

• System Administration: serve as the system administrator for one or more applications, maintaining, monitoring, securing, supporting and enhancing the application

• Educate : provide proactive guidance, direction and training to users, helping them become self-reliant and proficient on their toolsets

YOU POSSESS

• An insatiable need to help people and feel the satisfaction of delighting your customers

• Incredible patience and empathy when helping people who may be less technologically savvy

• A deep appreciation for how important it is to support an Executive team in such a way that their interaction with technology is seamless and worry-free

• At least 5 years’ experience working in IT, with at least 3 of those years being in desktop support

• The need to keep busy, constantly looking for ways to contribute to the productivity of the wider team

• Stellar communication skills, which enable you to take complex matters and explain them in a way that anyone can understand, without condescension or judgment

• A love of technology and a curiosity that drives you to always look for new and exciting ways to use it in making work easier and more effective

• Significant experience in building and supporting Macs, which comprise 80% of our desktop fleet

• Experience building and supporting Windows desktop

• Experience as a system administrator for an ITSM system, preferably FreshService or Jira Service Management

• Experience with Google gSuite, and Microsoft Office

• Familiarity with the following tools:

• Jamf, Workspace One, or MS Intune Administration

• Crowdstrike, Netskope and other security tools

• asset management software

• Experience with hardware procurement, with vendor management experience a bonus

• An ISO, ITIL or other certification(s) or a strong desire to obtain them

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.

• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.

• LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: our 401K matching plan helps you plan ahead.

• RampRemote: a comprehensive program to assist you in setting up a home office that works for you

• Location: San Francisco Office

The approximate annual base compensation range is $80,000 to $95,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (https://liveramp.com/diversity-inclusion-belonging/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.