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Sr Mgr Operations - OE07AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

The Senior Manager will lead the day-to-day operations of the Group Benefits Implementation team supporting Regional Account Segment. This includes a staff of approximately 10-13 Implementation Consultants that onboard our new Group Benefit customers as well as assist the Presale team during peak. The Senior Manager is responsible to lead and direct a team of highly skilled staff, delivering a high level of customer satisfaction and meeting/exceeding key business deliverables. It is critical for this position to collaborate and develop strong partnerships with customer contacts as well as our Group Benefit sales and account management business partners.

RESPONSIBILITIES

• Accountable for driving and achieving business results including high levels of customer satisfaction with implementations, productivity, quality and employee satisfaction. This includes identification of trends, root cause issues and developing appropriate action to drive resolution or maintain positive results.

• Use key business metrics and reporting information to create creative, and forward thinking plans to achieve or exceed business objectives quality standards and customer satisfaction.

• Accountable for talent management inclusive of developing talent pipelines, hiring, onboarding, goal setting, coaching and developing a highly engaged workforce.

• The successful incumbent will achieve these objectives through achievement of operational excellence, process improvements, financial discipline and development of innovative solutions to reduce year over year unit costs. In addition they will maintain a high degree of focus on employee engagement, inclusion and a positive work experience for our employees.

• Ability to manage change, negotiate and influence to drive change through the organization.

• Ability to lead a highly skilled team, providing critical support and direction while enabling resources to work autonomously

• Critical thinking to make quick and accurate real-time decisions to flex and deploy resources to deliver a positive customer experience

• Ability to manage a high performing remote team through clear communication, goal setting, coaching, development, and employee engagement.

• Ability to personally dig deep into business challenges and leverage others within the organization to develop solutions and best practices.

• Ability to drive and manage multiple, complex, large-scale business challenges across multiple functions

  QUALIFICATIONS

• 5+ year experience as a manager and a track record of proven influence within the Insurance/Financial Services Industry. Proven, trusted leader and decision maker.

• Experience with Group Benefit Implementation is strongly preferred

• Experience working with group benefit insurance products (Life, AD&D, STD, LTD, Critical Illness, Accident, Hospital Indemnity, etc.) strongly preferred

• Bachelor’s degree or equivalent experience required.

• Consistent track record of meeting and exceeding business objectives.

• Team player with the ability to manage across multiple sites, functions and value chain partners

• Direct experience in leading teams through significant change, proven change hardiness

• Exceptional communication skills

• Hartford Way framework experience & Lean Six Sigma Yellow Belt or Green Belt certification are desired but not required

• Brings a strong background working across functional and organizational lines to understand the end-to-end customer experience and recommend improvements

• Experience in making recommendations that drove efficiency and/or improved customer experiences

Internet Connectivity Requirement/Remote Positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$86,960 - $130,440

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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Benefits

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