Bob's Discount Furniture Retail Sales Supervisor in United States
Our Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob’s Way” our Sales Supervisors find satisfaction in leading a motivated, driven , commission sales team in a low pressure, honest, gimmick free and enjoyable shopping environment.
"No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus
Our Sales Supervisor:
Using some of the best technology in the retail furniture industry, our Sales Supervisor will coach, train and lead a team of Sales Consultants to make our customer’s furniture dreams come true. Working alongside our customers to understand their design wants and budget needs; while working to exceed commission sales goals in a welcoming retail environment.
Our New Concept Store:
Combining our visual displays, online product catalogs, this new concept will provide a new, fresh approach to the furniture buying experience.
Major Duties and Responsibilities:
Open and close Showroom according to Bobs Policy and Company expectations
Oversee sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale
Ensure continuous training, coaching and mentoring of Sales Consultant team
Exhibit an enthusiastic Showroom presence and conduct oneself according to Sales Floor Guidelines expectations
Practice “Management Involvement” consistently to assist the sales team in performing a high-caliber customer service and sales centric experience
Performing Bob’s Huddles and Drills with high enthusiasm, setting the stage for the days activities, creating a fun and learning filled environment.
Coach to Bob’s Mystery Shop Guidelines to meet Customer needs and Company expectations.
Training, observing and ensuring Sales Consultant team is following the Bob’s 7 Steps of Selling to ensure every Bob’s Customer has a consistent service centric experience
Engage in ongoing E- Learning and other training modules provided by Bob’s to continue to educate and enhance product knowledge
Actively build the Bob’s Brand by asking Bob’s Customers to rate our service
Engage and complete the sales process and Customer centric service by ensuring that all required processes are completed accurately and timely
Work to ensure that Bob’s Showroom is customer ready at all times
Ability to lead and manage people
Ability to display analytical, critical thinking and problem solving skills
Ability to use sound judgment and practice sound decision making
Ability to actively listen, communicate effectively and utilize communication tools appropriately
Ability to motivate self and others
Proven ability to effectively manage one's own time and the time of others
Proven ability to identify root cause and manage and improve process
Ability to set clear goals and expectations
3 years minimum successful supervising Customer Service environment
3 years minimum Supervisor/Management experience
Retail and Sales leadership experience
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.
Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!