Numerator Renewals Consultant in United States
The Renewals Consultant is responsible for driving each stage of the account renewal process from strategy development to contract signature, for a territory of North America managed accounts. This individual will work closely with Sales and Customer Success to maximize the opportunity within assigned customer accounts. They will also work cross-functionally with Product, Operations and Finance to find ways to streamline the overall renewal process and strategy of the business. The Renewals Consultant will be expected to be able to identify key trends related to retention rates and commercial terms by product, industry and team to help the business improve retention rates and address risk areas holistically.
Responsible for customer renewal outcomes, with a goal to achieve and exceed the quarterly renewal target and minimize churn
Develop and execute on individual renewal strategies for a territory of accounts, with the goal of maximizing growth, commercial terms, and timeliness
Ensure accuracy and consistent maintenance of a high volume of client data
Work with our Sales Operations team to generate quotes and commercial contracts with accuracy
Own the critical path of a renewal transaction to create action and urgency in closing renewals timely and accurately
Negotiate complex commercial terms to maximize both client value and Numerator's financial outcomes
Identify and deliver to our Sales Directors leads for up-sells for additional products or additional usage
Escalate customer issues to Customer Success as they arise to ensure resolution and customer satisfaction
Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high
Identify key trends related to the renewal process and client feedback to help the business improve retention rates, address common risk factors, and scale success
Bachelor's degree or equivalent experience
At least 4 years of experience supporting the renewals process of a sales organization in the SaaS industry or related complex organization
Advanced skills in MS Office (Word, Excel, PowerPoint)
Salesforce experience a plus
Demonstrated ability to work in a team-oriented, collaborative environment and ability to develop relationships across a wide variety of roles within an account
Strong work ethic, attention to detail and ability to work independently
Excellent organizational skills and attention to detail; ability to manage multiple priorities and tasks simultaneously
Can operate in an ever-changing environment and work within tight deadlines
Ability to travel up to 10%
What we offer you:
An inclusive and collaborative company culture
An opportunity to have an impact on our growing teams and organization
Market competitive total compensation package
Volunteer time off and charitable donation matching
Strong support for career growth, including mentorship programs, leadership training, access to conferences and employee resources groups
Great benefits package including health/vision/dental, unlimited PTO, 401k plus matching, and more
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here, the tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.