Experience Inc. Jobs

Summary

The Quality Control Associate is an administrative support role that provides support to our Merchandising Client Services internal and external customers and teams. This role ensures standards are being met through quality control auditing, trend and compliance reporting analyses, and database maintenance. The Quality Control Associate maintains an elevated level of constant communication through systems, email, phone, and in-person contact; therefore, excellent communication and customer service skills are critical for this role.

An ideal candidate should have effective problem-solving and critical-thinking skills with excellent communication and organizational skills. The ideal candidate should be customer service oriented, a self-starter, and a quick learner, with strong attention to detail. An ideal candidate should work well in independent situations as well as with a team and be able to independently build relationships with internal and external business partners.

Essential Duties & Responsibilities

• Data entry and regular maintenance of databases to ensure proper naming conventions and the data and pictorial uploads integrity remains up to date and accurate.

• Compile appropriate data to process and maintain client and departmental forms and submissions in accordance with compliance procedures.

• Test field readiness for new Projects to ensure correct skip logic, answer configuration, and completion requirements are applied.

• Perform routine quality control audits within the systems, processes, projects, and programs; working with the Account Management team to complete verifications and integrity checks for clients and ensure the Company is meeting our service requirements and collaboratively managing through when compliance is not met.

• Create and manage trend and compliance reporting and analysis to the business and key internal and external stakeholders as appropriate.

• Provide backup support for the account management team as needed.

• Actively identify and implement improvements in systems, processes, projects, and programs for the department that work to improve the performance goals set for the department in alignment with the overall business objectives and initiatives.

• Develop and maintain positive relationships with clients and internal and external customers.

• Understand and demonstrate safe work practices at all times to ensure a safe work environment

• Comply with all company policies and procedures

• Complete special projects and other duties as assigned by your supervisor

Knowledge, Skills, and Abilities

• Excellent written and oral communication skills

• An ability to deliver project deliverables timely and answer inquiries effectively

• Business acumen with a solutions-driven attitude

• Ability to work in a team environment as well as independently

• Strong problem-analysis and problem-solving abilities

• Self-motivated with critical attention to detail and deadline

• Familiarity with Movista, or other retail mPlan system processes and functions

• Proficiency to advanced knowledge and applicable use of MS Office 365 applications, particularly Excel, PowerPoint, Word, and Power Automate

• Ability to operate a computer/laptop, smartphone, or tablet utilizing different applications and the internet for company business, like project management, ordering, GPS tracking, and time recording

• Ability to travel at least 4 times per month depending on client on field team needs

Experience and Credentials

• High School Diploma or GED or equivalent experience required.

• Bilingual is a plus (French-Canada, Spanish-US)

• Minimum of 3 years of proven experience within hardlines, consumer products-related industries (retail, wholesale, consumer product goods, and/or grocery channel

• Minimum of 3 years of proven experience with quality control and auditing.

• Experience and proficiency of use in technical, ERP, and other system skills – preference of knowledge and skill with Experience with training in-store retail merchandisers on project execution these systems Oracle, NetSuite, NetStock, Movista, Open Sesame, etc.

• Experience and advanced proficiency of use in computer literacy and skills including but not limited to, Microsoft 365 Excel, Word, Outlook, PowerPoint, and Power Automate; and web browsers like Google Chrome and Microsoft Edge.

• Must have reliable access to and the use of the internet and transportation for company-related business

• Must possess and be able to provide a valid state driver’s license and proof of current automobile insurance coverage, unless utilizing other means of transportation. If utilizing other means of transportation (non-driver); a non-driver acknowledgment agreement must be signed.