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Summary The Community Care Pharmacy Technician is a certified professional responsible for receiving, assessing for appropriateness, and processing of all non-VA care prescriptions under the guidance of the Outpatient Clinical Pharmacist, or designee. The incumbent is also responsible to assists in all daily tasks concerning outside provider prescriptions. Responsibilities Community Care Pharmacy Support Receives faxed, mailed, electronically prescribed, or delivered prescriptions written by Non-VA providers, documenting all received prescriptions in the electronic health record (EHR). Reviews the EHR to determine authorization of outside care by the Battle Creek VA Medical Center. Reviews authorized prescriptions for appropriateness using pharmacy technician knowledge, as well as knowledge concerning the national drug formulary and local VA formulary requirements. Communicates with community physicians and nurses to request clarification of prescriptions or medication changes due to VA formulary and forwards all changes and clarifications to a licensed pharmacist to receive from the community representative. Initiates the non-formulary/prior authorization process with the Care in the Community(CITC) provider and records needed documentation in EHR and workflow file. Delivers prescriptions with an approved CITC consult to the assigned pharmacist for processing. Assists with initial entry of electronically received prescriptions for patients with an approved community care consult. Contacts patient with updates on CITC prescriptions and documents in EHR. Assists in the tracking and shipping of CITC prescribed controlled substances, in addition to all CITC prescribed medication mailed from Battle Creek VA, Wyoming CBOC or Consolidated Mail-Out Pharmacy (CMOP) Communicates with Pharmacy Procurement when specialty medications need to be ordered. Faxes prescriptions which do not have an approved community care consult to the associated Patient-Aligned Care Team (PACT). Completes a CITC Patient Information Sheet for Veterans who have a community care approved consult, but the prescription will require additional follow-up (i.e., non-formulary request). Documents request for information within the EHR using the appropriate note/ template for interdepartmental communication. Follows up via phone and/or fax with Non-VA Provider regarding initiated communications concerning non-formulary/prior authorization medications, clarifications, or medication change requests Communicates with patients concerning prescriptions received from unauthorized provider visits and handles prescriptions appropriately, whether forwarding to primary care provider or returning to the patient. Operational Assists with non-VA prescription related phone calls not requiring a pharmacist for both internal and external customers. Utilizes pharmacy information systems to answer patient or provider questions related to status of their prescription(s), completion date, package tracking, etc. Educates patients on how to use the automated phone service Transfers calls to the appropriate outpatient clinical pharmacist, when needed and appropriate Documents all phone conversations in the EHR for future reference Functions as the subject matter expert for non-VA care prescriptions and for community care pharmacy processes and procedures. Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities, obtains assistance from the supervisor on problems that may arise. Performs a variety of complex technical functions that require the application of an extensive knowledge of pharmaceuticals and pharmacy practices. Fills orders with suitable quantities of medications and supplies, in compliance with medical center formulary regulations. Assembles prescriptions correctly with correct drug and strength, designated quantity, and prescription labels. Interprets prescription labels as to item, dosage form, quantity to dispense, auxiliary labels required, proper labeling procedures and safety precautions when filling prescriptions. Quality Assurance and Patient Safety Reports adverse drug events (ADE), near misses, and medication errors in alignment with VA ADERS, JPSR, and any other pertinent reporting programs. Assists in quality improvement activities to improve Veteran experience with community care. Identifies basic therapeutic problems such as duplicate therapy with drugs in the same class and alerts the outpatient clinical pharmacist to the possible need for clinical intervention. Responsible for maintaining professional competency and certification. Work Schedule: Rotating shifts 0730-1600, 0800-1630, 0830-1700 Hours may be extended based on the needs of our Veterans and Medical Center. Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications Basic Requirements: United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. A high school diploma or equivalent; or at least 3 months experience. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with chapter 2, section D, paragraph 5a, this part. Grade Determinations: GS-7 Pharmacy Technician Experience. One year experience at the next lower level and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*): Certification. PTCB certification is required at this grade level and above. Demonstrated Knowledge, Skills and Abilities: Ability to evaluate, analyze workflow, and coordinate work activities Ability to independently gather, evaluate, and analyze data to generate reports and/or for other projects/statistical purposes Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff Comprehensive knowledge of the operation and care of specialized pharmaceutical equipment Comprehensive knowledge of the procurement and formulary process Comprehensive knowledge of investigational drug policies and procedures Comprehensive knowledge of controlled substance policies and procedures, and the ability to identify and investigate discrepancies in these policies and procedures Comprehensive knowledge of, and ability to, analyze data in VA information systems. References: VA HANDBOOK 5005/15, PART II, APPENDIX G28 The full performance level of this vacancy is GS-7. Physical Requirements: The work requires regular and recurring physical exertion. The physical demands of the work includes moderate lifting/carrying of up to 44 lbs., pushing and pulling of large medication carts, light lifting of under 15 pounds, reaching above shoulder, use of fingers, good dexterity (both hands required), walking up to 4 hours, standing or sitting for prolonged periods of time, kneeling, repeated bending/stooping, climbing, use of legs and arms, operation of 1 vehicle/motorized cart, ability for rapid mental and muscular coordination simultaneously, far vision correctable in one eye to 20/20, specific visual requirement, ability to read fine print on labels, depth perceptions, ability to distinguish basic colors, hearing (aid permitted), clear speech, and emotional stability. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.