Job Information
Surgery Care Affiliates Patient Collections Specialist in United States
Overview
Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.
As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:
We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.
Responsibilities
* The work schedule will be Monday – Friday with hours anywhere between 7am – 6pm EST / 6am – 5pm CST *
Specifically, you will work in the Accounts Receivable, or A/R department, within our Central business office and will be responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting. Will follow up with patients to ensure payments are collected in a timely manner. You will:
Primarily focus on collecting payments from self-payers/individuals
Make outbound calls to patients that are already in Collections that have an upcoming appointment/procedure scheduled
Review accounts and send accounts to outside Collections agency, as needed
Make outbound calls to some patients to set up payment plans based on new SCA Health payment plan guidelines
Primary functions are credit balance management and patient balance resolution
Responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting
Meeting and maintaining cash collection metrics and goals
This is a fast-paced environment, which requires attention to detail, accountability, teamwork, and professional behavior and a focus that extends to patients, clients and other departments.
Qualifications
Required
High school diploma or GED
At least 1 year of experience in medical insurance collections, billing, accounts receivable, A/R and/or collecting payments working in a medical office, hospital, outpatient surgery center or related field
Knowledge of MS Office including Outlook, Excel and Word
Preferred Qualifications
Ideally two or more years’ experience working specifically into medical insurance collections, billing, accounts receivable, A/R, collecting payments, collecting re-imbursements from the patient side
Experience with Medical Billing Software and Applications
Possess basic knowledge of medical terminology and health insurance billing
Strong communication skills, both verbally and in writing
Customer service and patient service focus
Ability to multi-task, think critically, and solve problems
Ability to work in a fast-paced environment
USD $21.00/Yr. USD $23.00/Yr.