Experience Inc. Jobs

Job Requirement:

1. Must be able to work on Guam USA without any restrictions - canidates must be US Citizens, US Permanent Residents and Residents of Federated States of Micronesia.

2. Must have Health Certificate and ABC card.

3. Formal bartending training preferred. Must meet legal age requirements.

4. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.

5. Alcohol awareness/server certification and/or food service permit or valid health/food handler card as required by regulatory agency.

6. Must be able to work nights, weekends, holidays, and during inclement weather.

What’s the job?

After a big meeting far away from home, or a long wait for a delayed flight, is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.

Your-day-to-day

PEOPLE

• Enthusiastically, politely, friendly and with a sense of urgency, welcome and thank our guests. With your own signature flare, turn our high standards into a memorable experience for every guest.

• Communicate with colleagues about guest information, orders, and needs.

• Promoting and maintaining a safe and positive workplace.

• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.

• Taking initiative in assisting other team members.

FINANCIAL

• Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.

• Contributes to daily, holiday, and theme drink menus in collaboration with supervisor.

• Ensures smooth operation of bar services during absence of supervisor.

• Change beer barrels and ensure cleanliness of keg dispensers and bar areas.

• Ensure the proper handling of payments and reconcile sales records at the end of the work shift.

GUEST EXPERIENCE

• Immediately acknowledge guest presence with positivity and a sense of urgency.

• Give guests a better experience by helping with any queries or advice, suggest sells by highlighting promotions, and upsells to guests.

• Observes guests and able to respond to additional requests, anticipating needs, and assists with any services issues.

• Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

• Drive delivery of great dining experiences for guests at a good value; Establish and achieve quality and guest satisfaction goals.

• Enhance guest experience by responding timely to guest requests.

• Respond timely and appropriately to guest request and complaints, elevating issues to the supervisor

or manager as needed.

• Make appropriate service recovery gestures in accordance with established guidelines.

RESPONSIBLE BUSINESS

• Handle cash and credit transactions

• Strict adherence to food, sanitary, and safety standards

• Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.

• Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.

• Report all guest issues and complaints to supervisor or manager.

• Consult with supervisors to identify and realize optimal service delivery standards.

• Comply with all Resort policies and procedures.

• Clear and clean tables in a prompt and efficient manner.

• Clean walls, windows, and floors as necessary.

• Report any workplace hazards or injuries/illnesses

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.