Job Information
Magellan Health Services Military OneSource - Senior Counselor Relations Specialist, Federal - REMOTE Position in United States
This Military OneSource position is contingent on a contract award.
Recruits and develops ongoing relationships with counselors to create a field network of rotational and contracted network counselors which deliver counseling services to military bases in both the Continental United States (CONUS) and Outside of the Continental United States (OCONUS). Initiates investigations of counselor and military installation point of contact (POC) complaints. Assists in mentoring and training of new staff. Assigned projects requiring specialized knowledge.
Identifies counselors and develops and maintains positive long-term counselor relationships in support of the Federal contract. Meets goal of recruiting to assure a network of sufficient size to address all service requests.
Maintains tracking systems and manages counselor data to assure that credentialing information is shared in a timely manner between Human Resources, and the Credentialing and Operations departments, and criminal background check vendors.
Facilitates complaint resolution of provider complaints, claims, and issues to assuring a timely response and resolution within program expectations.
Actively participates in quality improvement activities to increase quality of network recruitment, provider relations and complaint management.
Independently develops recruitment strategies for networking in the communities where open positions exist by developing creative ways to recruit based on any unique needs (i.e. professional organizations, licensing boards).
Builds relationships with counselors in the network to evaluate if counselors are a potential fit for the program, not just based on credentials, but well suited for the program.
Ensures that all credentialing criteria are met prior to provider`s deployment.
Continuously monitors provider`s credentials to ensure they are compliant with performance guarantees.
Understands the direct financial impact of placing counselors in open positions by supporting performance guarantees related to fill rates.
Works in conjunction with company security and HR to propose recommendations for exceptions to standard processes (within program scope) for unique situations and do so without direction or approval from their supervisor.
Manages relationships with our contracted service provider and hold them accountable for meeting performance expectations.
Investigates data in the network to understand or probe into what may have occurred with a provider, and research to make decisions about whether or not to pursue a provider based on research.
Orients and mentors new staff.
Demonstrates expertise by taking on specialized projects or developing specialized knowledge related to network development, recruitment, or other opportunities to improve service delivery.
Establishes and maintains procedures to support OCONUS rotational, surge, on-demand and camp assignments by understanding government and country-specific requirements.
Tracks and organizes necessary information and/or documents to assure all regulatory requirements are met for both CONUS and OCONUS assignments.
All other duties as assigned.
Other Job Requirements
Responsibilities
5+ years network or provider relations experience.
Knowledge of armed services programs and/or previous provider recruitment and relations experience.
Excellent communication and negotiation skills.
Intermediate MS Office Suite working knowledge.
Proof of US Citizenship required and must speak fluent English.
General Job Information
Title
Military OneSource - Senior Counselor Relations Specialist, Federal - REMOTE Position
Grade
22
Work Experience - Required
Network
Work Experience - Preferred
Education - Required
Education - Preferred
Bachelor's
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$50,225
Salary Maximum:
$75,335
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.
Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.
Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants. Copies of applicable posters are accessible by clicking here (https://www.magellanhealth.com/media/760295/mg-federal-contractors-applicant-english.pdf) .
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Please know that Magellan Health does not interview any candidate through email, nor do we issue checks to candidates to set up home offices. All of our available positions are posted on legitimate job boards and our recruitment team directly contacts candidates should there be a fit.
If you suspect you are being contacted by a false representative of Magellan Health, please call 410-953-2911