Job Information
AAA Mid Atlantic Member Contact Center Sales Associate (FT and PT) in United States
This is a work from home position, candidates must live within these territories to be considered (·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)
Why work for AAA Club Alliance?
Fully remote/work from home.
Computer equipment provided.
Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
Paid Training.
1st shift and 2nd shift schedules available with one weekend shift each week as required.
Variety of Work Schedules starting between 8:00 a.m. to 4:00 p.m. EST
Company- wide Career mobility opportunities
Training requirement: (Next New Hire Training Class to begin Monday, September 9, 2024. Training will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Work schedule will begin after training is completed.
In addition, we also offer:
The starting base compensation for this position is $10.05 to $19.25 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Monthly incentive plan
Shift differential for 2nd shift of 8%
All computer equipment provided by AAA Club Alliance
401(k) plan with company match up to 7%.
FREE AAA Premier Level Membership
Auto repair, travel, and merchandise discount
Tuition reimbursement
Benefits for FT Associates include but not limited to:
Medical, Dental, Vision and Prescription coverage
FREE Life Insurance
Disability Insurance
Supplemental Insurances
Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals.
AAA Member Contact Sales Associates also:
Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.
Accurately gather, document and respond to members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.
Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates.
Counsels' members concerning auto travel requests for TripTiks, maps, and Tour books. Provides verbal road directions to members and answers travel related inquiries.
Responds to members’ requests for information regarding membership related issues. Investigates membership related discrepancies and maintains existing membership data via online access to membership system.
Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers. Uses probing questions to determine members’ needs and recommend specific products or services.
Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.
Enrolls members in Driver Improvement course and Mature Operator’s courses. Processes credit card payments at time of enrollment.
Other duties as assigned.
What we need from you:
High School Diploma or equivalent.
(2-5) years of sales and customer service experience, Call Center/inbound call taking experience preferred.
Motor club licensing is a job requirement for selling and servicing AAA ACA Memberships. Candidates m ust be able to pass a Background screening which includes Federal and State fingerprinting requirements. Licensing is required within 60 days of hire.
Ability to work overtime and/or holidays as necessitated by business.
The ability to work the first and last day of the month as well as days after a Holiday.
Must be responsible for maintaining a stable, secure and hard-wired internet connection throughout employment. Contact Center Associates are not authorized to utilize Wi-Fi as a means of internet connection.
#LI-Remote #US
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Customer Service