Job Information
Dubai Holding Lifestyle Manager - Jumeirah Group & Corporate in United States
About Jumeirah & the Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubai’s Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge, London, at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Furter expanding its footprint into new markets, guests can now enjoy its service beyond expectations at the stunning all-villa Jumeirah Bali and the exquisite Jumeirah Muscat Bay, both of which opened in 2022.
About the Job
An exciting opportunity has arisen for a Lifestyle Manager to join our membership team in Dubai. The main purpose of this role is to facilitate a seamless and joyful experience for HNW members, acting as their single point of contact. As the ‘face’ of the membership, Lifestyle Managers will provide a tailored, high-touch concierge service to members, which will involve coordinating experiences across all Jumeirah and Dubai Holding assets.
Key Responsibilities:
Act as your members’ primary contact and to proactively communicate with them on a day-to-day basis (remotely).
Ensure that all your members’ requests are fulfilled in a timely manner and to the highest levels of personalisation and quality across all existing offerings within the Jumeirah portfolio. This includes coordination all aspects of a hotel, dining, wellness, entertainment, or outdoor event to include transportation, reservations, personalized touches, and payment. Members will have a membership app available to facilitate some experiences, but constant back-end support will be required.
Strengthen each relationship and personalise each experience by deeply understanding each member’s unique lifestyle, preferences and needs whilst maximising the likelihood of their renewal.
Create new experiences for your member by customizing and combining existing offerings within the Jumeirah portfolio that are relevant to their preferences.
Create and maintain a detailed calendar for your member that includes your managed experiences.
Anticipate challenges within an itinerary, and plan redundancies as needed.
As an IO Lifestyle Manager, you will at times be required to be on-site at the various locations that our members will be visiting to create a welcoming arrival experience and ensure that the facility and staff have the context and supplies required to deliver a world-class experience.
Maintaining a commercial and financial context to membership decisions. This should include being able to make an assessment on the profitability of a member based on the services they are booking, the value of individual services / benefits, and to be able to add or remove line items from an invoice.
Maintain knowledge in hospitality best practices in greeting, payment, and preference tracking.
About You
The ideal candidate for this position will have the following experience and qualifications:
3 to 6 years of experience in any of the following sectors/areas: Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
The successful candidate will have shown a winning attitude, interest in working with people from diverse backgrounds and a can-do mentality.
Strong ability to ruthlessly prioritise work, meet deadlines, make decisions and communicate effectively under pressure.
A successful candidate will be used to being in-touch and on-call, accountable and available to their members at all times.
Exceptional communication and interpersonal skills and demonstrated ability to communicate with HNW clients.
Experience managing a large sales pipeline.
Experience developing a pipeline from the ground up would be a significant value add.
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
In-depth knowledge of Dubai and UAE attractions, restaurants, hotels, wellness, entertainment, and events.
About the Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties. Globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.