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Percepta Leadership Development Coach & Instructional Design Specialist in United States


Expect more than a job!

Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a Leadership Development Coach and Instructional Design Specialist and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect

  • Culture of Service - to be treated like you are the customer from day one

  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions

  • Respect – a team that is accountable, dependable and gives you their full attention

  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization

  • Career - growth and lots of learning opportunities for aspiring minds

  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

  • Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness.


The Leadership Coach and Instructional Design Specialist is responsible for developing and delivering educational materials and training needs for leadership development across the organization. Designs and develops new hire and continuous training related to leadership development in alignment with Percepta values. Provides onsite leadership coaching on a regular basis. Evaluates and administers alternative training methods and develops standard training materials using various multi-media formats. Assesses content development effectiveness to enhance training content as needed. Partner with Operations and mangers to build knowledge checks when needed, assess results, and recommend training needed as an outcome. This role will support the lifeline of the leadership experience – hiring, onboarding, training, coaching, continued culture alignment, and growth opportunities.


Instructional Design Analysis and Evaluation

  • Conduct front-end needs analysis to identify curriculum objectives and development needs. This includes working closely with the hiring and senior managers to identify scope, objectives, and approach of project

  • Develop timelines and project plan for development, deliver project plan and receive approval of timeline. Develop training action plans for individuals and groups based on performance needs. Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, in-person or virtual delivery methods

  • Using defined program metrics, measure the effectiveness of training. Modify content when gaps are identified

  • Use project management methodology to define scope, timeline, costs, risks - project plans needed for all new launches and training workshops

  • Provide project status updates and any risks in a timely manner. Partner with Supervisors and Managers to develop action plan to address risks and meet timelines

  • Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications

Design, Development, and Implementation

  • Design and deliver a consistent Leadership Training experience- focus on servant leadership, personal leadership style/commitment to team, Percepta values, communications and prioritization

  • Provide continued live leadership coaching reinforcing Percepta Leadership training principles

  • Design and deliver Operational Just in Time content – this is process and job-related training at the operational supervisor level

  • Support the design and delivery of a consistent continued educational Leadership experience – focus on coaching, staff development, company strategy, and communications (partner with Brand and Comms Manager on communications content)

  • Design and develop learning objectives and outcomes

  • Design and develop facilitator and participant material for new hire and continuous leadership training by project, using adult learning principles

  • Design practical application scenarios including practice exercises, role plays, case studies, games and simulations

  • Develop and maintain knowledge artifacts to be used in both training and production.

  • Develop evaluations of content – knowledge checks – that are linked to the performance objectives to aid in validating content effectiveness

  • Schedule and lead regular project meetings to include communication of project status and development

  • Maintain source materials and final content in a shared location to be used for future development needs

Training Delivery

  • Ensure all equipment and systems are in place prior to start of class, i.e., headphones, telephones, computers, and software functionality

  • Partner with Human Resources, Quality, and Operations to schedule New Employee Orientation, and departmental presentations as needed for Leadership Development

  • Facilitate classes based on the objectives and agendas provided to maximize learner engagement and retention

  • Using the adult learning principles, adapt instructional style based on learner needs.

  • Analyze group dynamics and interpret non-verbal messages to determine that content is understood, and adapting approach to engage all delegates

  • Manage the set-up and breakdown of the training classroom to ensure facility is ready for training start dates and times

  • Facilitate transition from Leadership Training to Peer Partner Plan or Active Duty on floor and in virtual environments

Training Management

  • Manage all reporting for in class components including but not limited to attendance tracker, knowledge checks, simulated learning, and training performance metrics

  • Identify individual learner performance gaps and provide personal coaching sessions to help learners meet performance expectations

  • Escalate performance issues and trends to the appropriate manager when identified and partner with Human Resources to provide details when performance management is needed

  • Identify to operations management when participants are not meeting performance expectations


  • Bachelor’s degree required, preferably in Education, Training, Leadership, and/or Organizational Development


  • Minimum of 2 years of professional training and development experience

  • 1-3 years of classroom facilitation experience preferred

  • 1-3 years of instructional or Curriculum Design preferred

  • Prefer Call Center experience


  • Proficient and dynamic presentation style with an ability to connect, inspire, and adapt content and conversations to any audience

  • Analytical skills to review new processes and derive potential impact to program

  • Ability to create new training tools with minimal assistance

  • Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information

  • Proven ability to perform in a fast-paced environment and with minimal supervision

  • Able to work a flexible schedule to include extended evening and weekend hours as needed

  • Ability to work in a team environment as well as autonomously

  • Ability to stand for long periods of time while delivering classroom training

  • Advanced computer skills: Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS, Microsoft Project, Advanced Adobe PageMaker and Photoshop

  • Analytical, design and development skills. Methodical approach to requirements gathering, project planning, stakeholder management, and change management

  • Strong attention to detail - you take a 'big picture' approach while still sweating the details

  • Ability to travel as needed (Percepta has offices globally)

  • Passion for learning with a growth mindset

  • Creative and innovative instructional design skillset with an interest to try new methods and approaches

  • Ability to think strategically and analytically to develop relevant, effective recommendations

  • Excellent interpersonal skills

  • Strong time and priority management skills and an ability to juggle multiple projects at once across multiple time zones

  • Some domestic and international travel may be required

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Primary Location: United States

Req ID: 02XRA