Job Information
City of San Antonio IT Supervisor (Service Desk) in United States
IT Supervisor (Service Desk)
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IT Supervisor (Service Desk)
Salary
$61,044.88 - $91,567.32 Annually
Location
TX 78226, TX
Job Type
4A Full-Time
Job Number
2024-01111
Department
ITSD
Opening Date
04/10/2024
Closing Date
5/1/2024 11:59 PM Central
Grant Funded
No
FLSA Status
Exempt
Description
Benefits
Questions
Job Summary
Under general direction, leads team in areas of scheduling, technical direction, future planning, and standard practices. Participates in budgeting, capital equipment processes and quality improvement activities for the division. Plans and schedules daily tasks for staff. Exercises direct supervision over assigned staff.
Work Location
638 Davy Crockett Rd, San Antonio, TX 78226, USA
Work Hours
7:45 a.m. - 4:30 p.m. Monday-Friday
This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.
Essential Job Functions
Supervises assigned staff, including conducting hiring, developing and delivering training, and drafting and administering performance review activities.
Supports budget and procurement processes, leads vendor relationships, and conducts fiduciary activities as appropriate to ensure appropriate allocation and efficient use of funds.
Facilitates and contributes to department-wide IT operational planning activities, collaborating with team members and stakeholders to ensure seamless execution of IT strategies and initiatives.
Works with business partners to understand business needs and provides high quality services at optimal cost to customers.
Provides input to business technology planning within their functional area.
Conducts research to identify and assess alternative technologies. Evaluates the existing staff and technical resources to determine their suitability. Proposes and explores alternative solutions to optimize operations.
Leads the implementation of IT initiatives to support business strategy.
Participates with end users and management in the identification and evaluation of information systems requirements and develops plans to insure the completion of these activities.
Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training.
Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.
Contributes to the development of standards and recommends changes to systems/ applications.
Provides technical and business expertise.
Participates in IT workforce deployment activities.
Performs related duties and fulfills responsibilities as required.
Job Requirements
Bachelor's degree from an accredited college or university
Two (2) years of relevant information technology services technical experience, to include one or more technical processes within the assigned area.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Knowledge, Skills, and Abilities
Knowledge of system environments
Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance
Knowledge of current information technology management theories and practices
Knowledge of management and supervisory principles and techniques
Knowledge of current organizational hardware and software capabilities
Knowledge of methods and techniques involved in the completion of information system planning including security administration, operational capacity planning, and cost benefit analysis of alternative technologies
Knowledge of project management tools; plan development, metrics, cost and effort estimation, schedule development, risk analysis, monitoring of production and compliance, project progress tracking
Ability to apply quality principles and tools, especially root cause analysis and problem solving
Skill in effectively planning, organizing, controlling, and supervising the work of subordinates
Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team
Skill in a variety of communication methods to present complex issues to diverse audiences
Skill in creating an environment for improving customer satisfaction and promotes an atmosphere that establishes customer satisfaction as a key value in the organization
Skill in utilizing a personal computer and utilizing associated software programs
Ability to operate a computer keyboard and other basic office equipment
Ability to learn and adapt to the ongoing changes of the City culture
Ability to clearly communicate goals and priorities of the organization as they relate to technical issues
Ability to demonstrate a solid understanding of the current knowledge exchange and technology interface issues (including e-business aspects) between own and closely related units of the organization
Ability to demonstrate a solid understanding of business and technical problem solving skills
Ability to influence other employees to work together to support the mission and goals of the City of San Antonio
Ability to establish and maintain effective working relationships with City staff and the general public
Ability to communicate clearly and effectively
Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.
For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp
Note:
Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.
Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.