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Information Technology Help Desk Assistant (PT)

Salary:$16.00 per hour

Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a part-timeHelp Desk Assistantin our Information Technology department . The Help Desk Assistant provides support to end users for basic computer and mobile device software and hardware issues. They identify, research, and resolve routine technical problems, escalating to more senior personnel as required. The Help Desk Assistant also responds to telephone, email, and walk-in requests for technical support.

Key responsibilities for this position include:

• Answers the Information Technology Help Desk tickets, emails, and phone, as required;

• Troubleshoots computer and multimedia issues in Academic Labs and Smart Classrooms;

• Troubleshoots computer, multimedia and WiFi issues for Faculty, Staff and Students;

• Guides users through standard resolutions for common technical problems (e.g., password resets, software installations);

• Schedules and delivers multimedia equipment for presentations;

• Assists in the upkeep and inventory of IT-related equipment (computers, peripherals, etc.);

• Guides users through standard resolutions for common technical problems (e.g., password resets, software installations);

• Performs other related duties as required.

  Qualifications:

  Required Qualifications:

• Associate degree (or 60 credit hours completed)

• Experience troubleshooting computer, multimedia, and mobile devices

• Effective communications and customer services skills

  Special Instructions to Applicants: Official academic transcripts required upon hire.

  Review Start Date: 10/14/2024

  Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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