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Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you a detail-oriented problem solver with a knack for exceptional customer service? Ferguson is on the lookout for an HVAC Claims Coordinator to join our dynamic team and take charge of filing and managing HVAC warranty claims. This role is perfect for someone who excels in a fast-paced environment and is passionate about delivering top-notch support to customers and associates.

About the Role: As an HVAC Claims Coordinator, you’ll be the go-to person for managing HVAC warranty claims from start to finish. Your responsibilities will include processing claims, issuing customer credits, and providing support to both customers and HVAC contractors. You’ll work closely with various stakeholders to ensure claims are handled efficiently and effectively, all while maintaining a high standard of communication and professionalism.

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.

Key Responsibilities:

• Claims Management: Entering and processing HVAC warranty claims for various vendors, ensuring timely issuance of customer credits.

• Communication: Engaging with customers and associates via email to address inquiries, provide updates, and resolve issues with high-quality, clear communication.

• Support: Offering expert HVAC warranty support and problem-solving assistance to ensure smooth claim resolution.

• Growth: Managing and adapting to increasing claim volumes while maintaining efficiency.

• System Utilization: Navigating and utilizing the Ferguson computer system and case management applications to handle claims effectively.

Qualifications:

• At least 2 years of experience in customer service.

• Strong written and verbal communication skills.

• Exceptional organizational skills and attention to detail.

• Professionalism and integrity in all interactions.

• Ability to thrive in a fast-paced, adaptable environment.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$15.00 - $25.39

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)