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Benchmark Front Desk Agent in United States

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

If you have a love for taking care of people, creating awesome experiences and great culture, we are a match! Landing in the top 3 places to work in NJ, Benchmark Basking Ridge Hotel has a great understanding of work/life balance for our teams.

Job Description:

What you should bring to the table:

An exciting personality that creates a sense of ease and comfort for our guests. Always ready to manage every aspect of their stay from arrival to departure.

  • Welcome guests with a warm smile

  • Works to resolve issues to ensure guests have a great stay.

  • Knowledge of basic computer skills, including Outlook, Word and Excel.

  • Registers and checks guests out of Verizon’s Learning and Development center.

  • Establishes and secures proper guest credit.

  • Handles billing questions and inquiries from groups and transient guests.

  • Enters requests into Management system.

  • Enters requests in Alice Maintenance System.

  • Handles all changes and requests in Intelity Platform.

  • Keeps and maintains all Front Desk logs.

  • Generates reports for Front Desk, Engineering, and Housekeeping.

  • Performs all accounting duties including posting charges, account settlements, and shift closing.

  • Answers phones and delivers messages to guests and internal departments.

  • Delivers mail and packages to guests.

  • Completes a daily shift audit and balances all account settlements, charges, etc.

  • Handles all cash transactions and maintains a personal bank.

What we bring to the table:

We pay

75% of medical, dental and vision benefits. Life insurance equal to one year’s salary.


Paid time off program (PTO) , discounts on travel, electronics, appliances, cell phones and service, dining, movies, theme parks and more. Hotel room discounts are available to employees and immediate family members at Benchmark properties.

We Offer

On the job training, uniforms and cleaning, referral bonus, incentives and recognition rewards, ESL classes when available, daily breakfast, lunch and dinner, on-site parking and more...

Our Culture:






We are waiting for you, don't delay, apply today!

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com