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Benco Dental Field Service Operations Coordinator in United States

Field Service Operations Coordinator


Business Unit: Service


Location: Nationwide/Remote

Field Service Operations Coordinator Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What-s in it for YOU?

  • Excellent Compensation Packages

  • Medical, Dental and Vision Benefits Effective on Day 1

  • 401k Package, Paid Time Off Program, and Profit Sharing

  • Flexible/At Home Working

  • Associate Discounts and Community Giveback Programs

  • College Tuition Savings Program

  • Caring Family Culture Toward all Associates

  • Certified as a FORTUNE Great Place to Work

  • Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

  • Family owned for 90+ years

    Position Summary:

    In this Field Service Operations Coordinator position you will be responsible for overseeing all aspects of Field Service operations including, but not limited to, technician training coordination, maintaining training schedules, maintaining and keeping content updated on Microsoft Teams Field Service channels, best practices for Field Service operations and assist Field Service leadership with ongoing projects.

    Do YOU Possess These Skills and Attributes?

Skills Needed:

  • Possess a good understanding of the service industry with a customer-centric mindset

  • Ability to communicate effectively

  • Excellent organizational skills

  • Demonstrated ability to develop and deploy best practices

  • Ability to multitask while working in a dynamic changing working environment

  • Strategic thinking skills

  • Able to effectively read/speak English

    Do These Responsibilities Interest YOU?

Duties and Responsibilities:

  • Compile equipment evaluations and present to field in a timely manner.

  • Assists leadership with coordination of training for high-tech equipment and core dental equipment.

  • Works with service leadership to help document best practices for service operations, and to post and update when needed in confluence.

  • Engages with vendors to coordinate service training programs; works with vendors to establish vendor training and coordinate training schedules.

  • Maintains, and publishes technical content in the Field Service Microsoft Teams page. Such as service bulletins, new product launches, training, promotions, contests, etc.

  • Maintains records of training and updates technicians training plans in the Learning Center website.

  • Communicates effectively with diverse audiences through excellent written and verbal communication skills.

  • Assists service leadership with ongoing projects.

  • Demonstrates ability to work successfully in an agile environment within a matrix reporting organization.

  • Position will require approximately 20% travel nationwide to attend regional meetings.

  • Performs other duties as assigned to support the efficient operation of the department and company.

  • All job duties and responsibilities are essential functions of the position.

    Do YOU Meet These Requirements?


  • Education: Bachelor-s degree in Business or equivalent education/experience

  • Experience: 3-5 years- experience in service or operations management

    Who We Are: It-s our Mission to Drive Dentistry Forward

    Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

    We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking -What does the customer want?-

    If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!