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Sartorius Field Service Engineer - Boston, MA Area - Remote in United States

In the Field Service Engineer role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The ideal candidate will be located in the Boston, MA area or be willing to relocate to the Boston, MA region.

What you will accomplish together with us:

  • You will provide service and customer support during field visits or dispatches.

  • One of your tasks will be to tie workflow to schedule.

  • You will manage all on-site installation, repair, maintenance, and test tasks.

  • In this role, you will diagnose errors or technical problems and determine proper solutions.

  • On a regular basis, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs as well as document processes.

  • Operate vehicle in a safe manner and use field automation systems.

  • Follow all company's filed procedures and protocols.

  • One of your duties will be to cooperate with the technical team and share information across the organization.

  • In this role, you will comprehend customer requirements and make appropriate recommendations/briefings.

  • Build positive relationships with customers.

  • In the event of an issue, you will assist with troubleshooting and analyzing any process failures that arise.

  • Perform other related duties as required.

What will convince us:

  • You have completed an Associate's degree or certifications in engineering or military training and 5+ years of proven field service experience.

  • You possess 2+ years of proven field service experience including experience with the calibration of balances and moisture analyzers.

  • You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.

  • You have a valid Driver's License.

  • You are proficient with MS Office software, including Outlook, Word and Excel.

    We Value:

  • You have the ability to work flexible shifts and adapt to changing work schedules.

  • Familiarity with mobile tools and applications

  • Excellent driving record

  • Identification with our core values: Sustainability, Openness, Enjoyment

    What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here .

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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