Waterford.org Enrollment Coordinator in United States
Operations Office - Taylorsville, UT
Waterford.org Enrollment Coordinatorregister and guide parents through the enrollment process of the Waterford UPSTART program!You will be a key piece of providing a positive enrollment experience through calls, emails, texts, and online chats. Enrollment Coordinators help program participants understand eligibility guidelines, participation expectations and next steps for achieving program success. The shift we are looking to fill is 11:30am-8:00pm MST.
Enrollment Coordinators will collaborate with multiple departments in the organization and gain insights into PR, social media, technology, and events. This dynamic and fulfilling role will require phenomenal interpersonal communication skills as you provide support to parents struggling to find early education options for their children. Also, an eye to detail, to ensure information from the participant accurately flows through our CRM systems.
A typical day will include handling both inbound and outbound communication to parents by phone, email, chat, text, and social media. You'll also audit information to ensure it is accurately entered into our system by potential participants.
At Waterford.org, we seek to blend the best aspects of learning science, mentoring relationships, and innovative technologies to community, school, and home programs that deliver excellence and equity for all findings. Want to learn more about our mission?! Check it out here: https://www.waterford.org/about/
Essential Duties and Responsibilities
Connect with parents through incoming/outgoing calls, emails, text messages, online chats, and Social Media regarding Waterford UPSTART program registration, orientations, and Mentor
Retain participants that are struggling with the program by explaining the value of the program, assisting with computer setup, and getting participants to recommit to using the Waterford UPSTART software
Audit enrollments to verify the accuracy of contact information, demographics, and more
Provide information to leads and management to increase a positive registration engagement with parents
Miscellaneous enrollment/marketing needs as assigned by the Enrollment Lead
Required Skills and Education
Associates degree or similar work experience
2+ years providing customer service, call center, or early education support
Outstanding communication using all forms of contact: phone, email, text and chat
Proven ability to actively listen while displaying kindness and understanding to a diverse group of participants
Independent worker who is a naturally proactive and skilled problem solver
Comfortable in a fast-paced, deadline driven environment
Strong organization skills and good time management
Ability to complete all assigned tasks on time and without reminder
Ability to learn new processes and technical troubleshooting skills quickly
Keyboard at least 40 WPM
Basic experience with Microsoft Excel and Word
Preferred Skills and Education
Call center experience
Experience with Salesforce or other CRMs
We offer medical, dental, and vision benefits to our team members. We contribute to team members HSA accounts and their 403(b). We offer generous time off plan that includes vacation, sick time, and organization holidays (did we mention that we are closed between Christmas and New Years each year?). Learn more about our offering here: https://www.waterford.org/careers/
By the way, due to COVID-19, we are working remotely. We have adapted our recruitment process so all interviews are being conducted via Zoom. If hired you will onboard, train, and mostly work remotely for the foreseeable future.
We strive to build a diverse and inclusive environment for all team members. We are an Equal Employment Opportunity employer and do not discriminate based on age, race/color, religion, gender, disability, national origin or any other characteristic.