Bendix Engineer 1, Regional Service – Mexico in United States
Engineer 1, Regional Service – Mexico
Position Title: Engineer 1, Regional Service – Mexico
Reports To: Manager, Regional Fleet Sales - Mexico
Date Last Revised: March 16, 2021
Location: Southern Mexico Region
Provide technical services and training support for the Bendix Product line Bendix/Knorr-Bremse customer base, including OEM's, Independent Distributors, Fleets, Trailer Customers, and internal colleagues.
Troubleshoot Air, Foundation Brake and Electronic Safety Systems such as Antilock Brakes, Electronic Stability Control, radar-based Collision Avoidance and tire pressure monitoring.
Ability to read schematics drawings and company technical publications.
Conduct training for Bendix customers on the proper installation and maintenance of components and systems.
Conduct Factory Product Schools, at various locations within the assigned region.
Install, remove, monitor or test brake and safety system components as requested by Elyria Engineering.
Support Regional Account Managers by providing them and their customers with training and product support.
Develop training programs for new product introduction as well as on-going program maintenance.
Assist Regional Director, Regional Manager and Account Managers in development of marketing strategies.
Extensive knowledge of operation and maintenance of commercial vehicle products such as Air, Foundation Braking and Electronic Control Systems.
Knowledge of heavy truck industry, OEMs, suppliers, distribution channels and trade associations.
Possesses comprehensive knowledge of organizational sales policies and procedures.
Knowledge of customer business and how they operate.
A minimum of 3 years of vehicle system troubleshooting experience in the commercial vehicle industry.
Strong experience in mechanical and electronical related products relating to commercial vehicles.
Strong electrical and mechanical aptitude.
Strong problem-solving skills, ability to uncover root causes and key drivers of product performance issues.
Utilizes creative/innovative solutions to resolve complex problems/issues.
Excellent interpersonal, oral, and written communication skills.
Strong presentation skills. Capable of conducting presentations to leadership and small or large groups.
Self-starter. Set your own schedule and manage your time to meet customer demands.
Possesses exceptional planning and organizational skills.
Must be able to prioritize the workload, selecting the customer requests that will benefit the company most.
Proficient in the use of electronic test equipment such as Digital Voltmeter and Computer Diagnostics.
Proficient in the use of hand tools.
Proficient in Microsoft office products including Word, Excel, PowerPoint and Outlook.
Capable of performing in a customer-focused, team-based matrix organization is essential.
Capable of successfully performing independently as well as in a team setting.
Results oriented with demonstrated capability of meeting tight deadlines.
Pursues training and/or experiences for self-development.
Bi-Lingual- English/ Spanish preferred.
Associates Degree required. Preferred area of study in Heavy Automotive Equipment Technology or related field. B.S degree in Mechanical or Manufacturing discipline preferred.
Automotive Service Excellence (ASE) or similar certification in brake systems preferred.
Travel & Physical Requirements:
Must be able to travel both domestically 75% - 80% of the time. May be required to travel internationally on a minimal basis.
Must be able to drive a vehicle for extended hours.
Routinely required to lift approximately 50 Ibs.
Must be capable of standing/sitting for extended periods of time.
Must be able to use computer keyboard and hand tools.
Must be able to project their voice in a noisy environment.
Position Requirements: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mexico City, México, Mexico