Job Information
BlackBox Director Of Quality - Data Center in United States
The Global Quality Director is responsible for leading the strategy, promotion, growth, and efficiency of Black Box’s Global Delivery Services Quality and Training Program. The Quality Director will have global responsibility to serve as a subject matter expert to ensure quality and training for infrastructure, networking and data center projects. The Director will provide leadership and promote collaboration with delivery groups to ensure all processes and their outcomes are compliant with applicable international and national standards, and best practices.The Director will lead marketing efforts to promote the program to both internal teams and clients. Knowledge of Six Sigma and BICSI standards is preferred.
Website: www.bboxservices.com
Responsibilities
Proactively ensures that all products and services conform to recognized and sound implementation/engineering practices, applicable codes, regulatory, reliability, and to all quality requirements in contract specifications.
Lead from the front, in terms of customer engagement and technical know-how.
Develop and lead the quality program and implement company-wide best practices and enhancement ensuring continuous improvement.
Collaborate with in-house BICSI trainers to coordinate training and maintain applicable certifications and requirements for the quality program and field resources including, but not limited to: product, industry, and client-specific standards and requirements.
Coordinate with Field Leadership and HR on suggested requirements for skills and certification tracking/management.
Sponsor and coordinate quality training programs for internal stakeholder and customer events.
Provide resources to participate in tradeshows, speaking engagements, and other industry events.
Review key customer engagements and requirements to develop successful and repeatable strategy for responses.
Perform skills assessments and develop training plans for direct reports, including review of all individual training plans for reporting managers, with focus on team retention, recognition, compensation, and career planning.
Mentor and coach direct reports to enable them to credibly describe and demonstrate services such that prospects see their top-of-mind problems solved in both onsite and online (web based) venues.
Conduct interviews, drive hiring process with potential candidates both to recruit and build a long-term pipeline of candidates for the company as the program grows.
Build the Global Delivery Services Quality Program to service current organization, scale and grow with the strategy of the company.
Leverage team’s technical expertise to create subject matter expert (SME) visibility in industry associations and nonprofits positioning company as an industry leader in Global Delivery Services Quality Programs.
Ensure effective communication between quality and sales teams along with other internal stakeholders.
Identify consistent market trends and communicate to internal stakeholders and leadership on opportunity and direction for Global Delivery Services Quality Program.
Collaborate with field sales to prioritize and target team opportunities and campaigns; understand mechanisms for building team capacity and improving team performance. Align resources to deliver on commitments and drive results.
Assist and resource, partner enablement and training.
Develop, track and report internal and client facing metrics meaningful to the business and that will aid in constant process improvements and efficiencies.
Ensure all relevant groups are actively engaged and “on deck” when required for large scale complex and/or competitive prospect first-of-kind and proof of concept engagements.
Represent management and the general sales force at the top levels of the company to ensure the quality voice is influencing positioning and marketing decisions
Participate in high-level sales meetings as an officer of the company with decision-making and resource allocation authority to assist in closing sales.
Engage with Marketing to build and maintain client facing collateral focused on highlighting adherence to standards, quality, training, and continuous improvement initiatives.
Engage with and maintain strong, mutually beneficial relationships with key infrastructure manufacturers and distribution leveraging relationships, training opportunities and spend rebates.
Qualifications
Bachelor’s degree in Engineering, Computer Science or Business required, MBA preferred.
10 or more years of domestic and international experience in the following capacities:
Information and communications (ICT) industry program management
Developing and owning client presentations and marketing materials regarding the quality program.
Positioning, implementing and managing quality training programs for industry certifications, standards, and technical materials.
Leading remote teams and oversite of international operations.
A BICSI RCDD certification preferred. Additional industry certifications such as ASQ are preferred.
Knowledge of Six Sigma Quality Improvement Processes, Coursework, and or Certification preferred.
Excellent English communication and presentation skills required.
Multilingual and multicultural skillsets preferred.