Job Information
ClearCaptions LLC Director of PMO Services (100% Remote) in United States
Director of PMO Services (100% Remote)
Virtual
Req #1470
Tuesday, June 25, 2024
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com .
Position Summary:
The Director of PMO Services will be instrumental in guiding the PMO, affirming our commitment to rigorous project management standards and strategic alignment with organizational goals. This role encompasses the oversight of project management practices and the leadership of a shared services model, offering project management and associated standards support across the business. You will ensure that project delivery is efficient, projects align with strategic objectives, and outcomes meet ClearCaptions' high standards.
This is a Remote/Work from Home position reporting to the VP, Strategy Execution
What you will do:
Craft and uphold project management methodologies, standards, and tools across ClearCaptions, ensuring consistency and excellence in project delivery.
Direct and evolve the PMO’s shared services model, providing top-tier project management resources, including project managers and analysts, to various business units.
Lead, mentor, and expand the PMO team, fostering a culture of high performance, continuous learning, and strategic project execution.
Strategically allocate resources and prioritize projects, aligning with ClearCaptions' strategic goals and maximizing organizational value.
Monitor and communicate project progress, risks, and outcomes to executive leadership, ensuring transparency and proactive management of potential issues.
Cultivate strong relationships with key stakeholders, facilitating collaboration and alignment on project goals and strategies.
Champion project management best practices and continuous improvement, enhancing the project management capability across the organization.
Facilitate post-project evaluations, integrating lessons learned into future project planning and PMO practices
Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.
The kind of people we look for:
Versatile people who thrive on variety and challenge
Excited about working in a fast-paced environment .
Innate problem solvers who want to grow in a flexible, collaborative culture .
Takes initiative, pushes boundaries, motivated to innovate .
Talented individuals with a growth mindset who want to use their learning and relationship-building skills .
Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality .
Qualifications:
Bachelor's or Master’s degree in Business Administration, Project Management, or related field, with advanced education preferred.
Over 10 years of experience in project management within a leadership role, ideally within a PMO as a Director or similar.
Comprehensive knowledge of project, program, and portfolio management methodologies.
Demonstrated leadership skills with a track record of developing high-performing project management teams.
Strong stakeholder management, communication, and interpersonal skills.
Proficiency in project management software and tools.
Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
Strong analytical, planning and budgeting skills. Ability to influence others.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight
travel.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands :
Employees may experience the following physical demands for extended periods of time:
Sitting, standing and walking (95-100%)
Keyboarding (70-90%)
Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
Work Environment:100% Remote : Work environment is at home.
Compensation :
$172,000 – $188,000 prospectively plus 15% variable pay with consideration to experience and geographical location . Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Other details
- Pay Type Salary
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