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Position Overview:

The Director of Information Technology will lead and manage the COE IT resources including the Network Operating Center. This role involves overseeing the development, implementation, and maintenance of IT systems and services, managing IT staff, and driving technological innovations. The Director will work closely with other departments to support business objectives and improve efficiencies through technology solutions.

Responsibilities:

IT Strategy & Leadership:

· Recommend and execute the organization’s IT strategy to align with business goals under guidance of corporate management.

· Provide leadership and direction for IT initiatives, ensuring they support organizational growth, efficiency, and innovation.

· Stay updated on industry trends and emerging technologies to identify opportunities for innovation

Technology Operations:

· Oversee the management of COE IT infrastructure, including on-premise networks, servers, software, databases, and hardware.

· Ensure the stability, security, and efficiency of IT systems,

· Develop and implement disaster recovery plans and business continuity strategies.

Cybersecurity & Compliance:

· Ensure the security of IT systems and data, following guidance from the VP of Cyber Security.

· Stay informed on relevant regulations (e.g., GDPR, HIPAA) and ensure compliance with all IT-related legal and regulatory requirements.

· Conduct regular security audits and vulnerability assessments.

Project Management:

· Lead major IT projects, including system upgrades, integrations, and implementations, both in cloud and on-premise environments.

· Collaborate with stakeholders to gather requirements, define project scope, and ensure successful delivery.

· Track project progress, manage risks, and resolve issues to meet deadlines and deliver value.

Business & Stakeholder Collaboration:

· Work closely with leadership and departmental heads to understand business needs and provide technology solutions.

· Foster strong relationships with external partners, including cloud service providers, vendors, and consultants.

· Present IT strategies and solutions, including AWS-based initiatives, to the executive team and board members.

Requirements:

· Bachelor’s degree in Information Technology, Computer Science, or a related field.

· 12+ years of experience in IT leadership roles, with a proven track record of managing technology operations.

· Strong knowledge of IT infrastructure, cloud computing, cybersecurity, and software development.

· Exposure with Cloud Infrastructure, Networking & Security (AWS)

· Experience leading large-scale IT projects and digital transformation initiatives.

· Strong leadership, communication, and decision-making skills.

· Certifications such as PMP, ITIL, CISSP, or CISM are a plus.

Desired Behaviours:

• Strategic Mindset- See ahead to future possibilities and translating them into breakthrough strategies

• Team Leadership

o Lead, mentor, and manage IT staff, fostering a collaborative and high-performance work environment.

o Define roles, responsibilities, and expectations for team members while overseeing their training and development.

o Collaborate with HR on recruitment, retention, and performance management of IT personnel.

• Receptive to change – Flexible, seeks and adopts improved approaches and processes.

• Initiates action – Results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.

• Technically proficient – Solid familiarity with tasks and responsibilities.

• Communicates ideas – Strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.

• Works collaboratively – Shares information, fosters teamwork and contributes to positive work environment where people want to come to work.