Xactly Corporation Customer Success Representative in United States
Job Title: Customer Success Representative
Location: Denver, CO - or US Field
Function: Customer Success
Position Type: Regular, Full-Time
Position Level: Experienced
Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly’s Intelligent Revenue platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly’s scalable, cloud-based platform combines great software with the industry’s most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue.
We are looking for a motivated individual with some Customer Success experience striving to grow within an organization. As the Customer Success Representative at Xactly Corporation, you’ll be responsible for developing and fostering strong relationships with a portfolio of customer accounts. The Customer Success Representative will be a trusted advisor to our key stakeholders to allow the full potential of their investment in Xactly’s solutions to be realized while looking for new opportunities to grow the customer footprint. We see Customer Success as a key differentiator for our business. Customer Success is the intersection between Product and our customers. As Customer Success Representatives we are the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Xactly user.We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly’s overall customer satisfaction. You will proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame. The CSM will leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer’s business needs.
Xactly’s Customer Success team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We’re a tight-knit and dynamic team of customer-centric product experts.We build relationships that are all about our customers’ success. We do that by understanding the unique differences between the business, goals, and by tailoring our strategy of engagement. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customer's objectives so we can serve as consultative experts.
The Skill Set
Bachelor’s degree required
2-4 years account management/customer success/sales experience required
Enterprise software experience - SaaS experience a plus
Proficient communicator (verbal, written and presentation skills)
Must be able to manage multiple objectives at one time
Experience working with executive level personnel is helpful
WITHIN ONE MONTH, YOU’LL:
Get your bearings and begin to build a strong foundation, upon which to grow
Complete the Customer Success Onboarding and Sales Bootcamp
Gain a strong understanding of Xactly’s Suite of Products and how Customer Success aligns within the company
Work closely with your colleagues shadowing customer conversations and activities
Be assigned to a portfolio of accounts
Begin to engage with this portfolio of accounts
WITHIN THREE MONTHS, YOU’LL:
Have a strong understanding of how a CSM works with their customer base
Have introduced yourself to your entire portfolio of accounts
Touch base regularly through emails and meetings with your portfolio of accounts
Continue to learn and understand the product and internal processes
WITHIN SIX MONTHS, YOU’LL:
- Begin to schedule QBR focused discussions with your account base (onsite or web)
WITHIN TWELVE MONTHS, YOU’LL:
- At 12-months, you will be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within your customer base
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!BENEFITS AND PERKS
Paid Time Off (PTO)
Comprehensive Medical, Dental, and Life Insurance Coverage
XactlyFit Gym/Fitness Program Reimbursement
Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
Access to Corporate Discounts
Annual Allocation of Volunteer Days
Group Pension Scheme
Generous Employee Referral Program
Bi-monthly Corporate Massages
Regular Team Nights Out
Full access to Grokker, our health engagement and employee wellbeing platform
THE XACTLY STORY:
Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. Our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our products allow organizations to make better strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success and we are committed to upholding by delivering the best we can to our customers.
We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.