Job Information
Collier County Customer Service Specialist I - Domestic Animal Services in United States
Customer Service Specialist I - Domestic Animal Services
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Customer Service Specialist I - Domestic Animal Services
Salary
$17.51 Hourly
Location
Naples, FL
Job Type
Full Time, Regular
Job Number
08943
Department
Public Services Department
Opening Date
12/06/2024
Closing Date
12/19/2024 11:59 PM Eastern
Description
Benefits
Questions
Job Summary
Provides customer service and clerical support for an assigned Division or program. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.
Essential Functions
Answers division/department telephones and incoming correspondence; assists callers with questions regarding division programs, services, or procedures; refers callers to other staff members as appropriate; takes messages; may operate a switchboard.
Receives, screens, and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests, and/or complaints; and researches and provides information from division databases or records as requested.
Provides forms, applications, receipts, or other documents to visitors/customers upon request; assists customers with completing forms.
Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedules conference rooms or meetings; maintains mailing lists.
Prepares correspondence, letters, and memos; types and completes forms and other documents. Issues permits and certificates that have been prepared and/or approved by professional/ technical staff; prepares and/or maintains Division resources such as maps, code books, etc.
Receives forms, applications, and/or fees from customers, clients, and/or residents; logs/records related information such as customer name, date received or dollar amount, etc.
Receives, dates, and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and/or faxes documents upon request.
Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc.
May operate two-way radios to communicate with field personnel.
Minimum Qualifications
High school diploma or GED required.
No experience is required; six (6) months of related experience is preferred.
Fingerprinting required.
Supplemental information
Salary offers above the minimum pay grade may be considered based on qualifications.
Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.